Title: Error – custom date ranges?
Last modified: March 14, 2018

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# Error – custom date ranges?

 *  Resolved [vegasdood](https://wordpress.org/support/users/vegasdood/)
 * (@vegasdood)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/)
 * I use your plugin on a multitude of websites and all of them have been successfully
   updated to your latest version and they are reporting correctly. But, on MY company
   website, even though I successfully authenticate, when I go to reports I receive
   the error message – Error Please upgrade to Monsterinsights Pro to use custom
   date ranges.
    -  This topic was modified 8 years, 3 months ago by [vegasdood](https://wordpress.org/support/users/vegasdood/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-custom-date-ranges%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [dreamerswriting](https://wordpress.org/support/users/dreamerswriting/)
 * (@dreamerswriting)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10076153)
 * I am having the exact same problem. It seems to be intermittent. This error was
   happening yesterday, it was fine this morning, but now it’s happening again. 
   What is the fix?
 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10076251)
 * A couple of of users have had an issue where the timezone of their server is 
   set incorrectly leading to this issue. If you can get in touch with us at MonsterInsights.
   com/lite-support/ we’re trying to work on seeing if we can fix this issue on 
   our end through software changes so you don’t have to go get the hosts to fix
   the server issue.
 * -Chris
 *  [dreamerswriting](https://wordpress.org/support/users/dreamerswriting/)
 * (@dreamerswriting)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10076272)
 * Well that brings up another issue. I’m a premium customer, however, I can’t seem
   to login to your priority support area in order to submit my issue there. I keep
   being told that my username doesn’t exist. How do I find out what my username
   actually is so that I can login and get the support I need?
 *  Thread Starter [vegasdood](https://wordpress.org/support/users/vegasdood/)
 * (@vegasdood)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10079025)
 * Hi Chris,
    Since I provided the URL I am having issues with, not sure if you 
   did something on your end but it is working this morning. I host a multitude 
   of websites under the same IP and none of the others were affected so I am guessing
   you did something on your end. Thanks for the FREE GREAT service. I really appreciate
   it and your plugin!
 *  [jennblogshere](https://wordpress.org/support/users/jennblogshere/)
 * (@jennblogshere)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10105839)
 * Hello, I am getting this error as well – just downloaded the plugin…any ideas
   on what to do from here?
 *  [jvsteen](https://wordpress.org/support/users/jvsteen/)
 * (@jvsteen)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10132930)
 * Same here.

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)

 * 6 replies
 * 5 participants
 * Last reply from: [jvsteen](https://wordpress.org/support/users/jvsteen/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/error-custom-date-ranges/#post-10132930)
 * Status: resolved