Title: Error: Donation Route Error: unknown_error
Last modified: October 10, 2024

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# Error: Donation Route Error: unknown_error

 *  Resolved [Juanjome](https://wordpress.org/support/users/juanjome/)
 * (@juanjome)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/error-donation-route-error-unknown_error/)
 * Hi,
   I’ve been installed Give WP for testing pusposes. I can’t finish any donation
   transaction using the Test Donation Gateway, this error appears in every attemp:
   Donation Route Error: unknown_errorHere are the error details:
 * { “error_type”: “unknown_error”, “exceptionMessage”: “Database Query”, “formData”:{“
   gatewayId”: “manual”, “requestData”: { “givewp-route”: “donate”, “givewp-route-
   signature”: “d375b858052cd34a8b365692be6e0066”, “givewp-route-signature-id”: “
   givewp-donate”, “givewp-route-signature-expiration”: “1728661319”, “amount”: “
   10”, “currency”: “EUR”, “donationType”: “single”, “formId”: “215”, “email”: “
   alerts@dseny.es”, “gatewayId”: “manual”, “firstName”: “Juanjo”, “lastName”: “
   test”, “anonymous”: “false”, “originUrl”: “[https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221](https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221);,“
   isEmbed”: “true”, “embedId”: “give-form-shortcode-1”, “gatewayData”: { “testGatewayIntent”:“
   test-gateway-intent” } }, “formId”: 215, “originUrl”: “[https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221](https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221);,“
   embedId”: “give-form-shortcode-1”, “isEmbed”: true } }
 * Thank you for your support
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-donation-route-error-unknown_error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/error-donation-route-error-unknown_error/#post-18118227)
 * Hi [@juanjome](https://wordpress.org/support/users/juanjome/) ,
 * Glad you reached out, happy to help!
 * Checking the URL that the error gave [https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221](https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221),
   I believe you are running into an edge-case issue with our core GiveWP plugin.
   What is happening is that installations in subfolders are not working. It needs
   to be on a subdomain OR on the main domain, but not subfolders. I realize this
   is a dev/testing site and probably won’t apply when it is launched as a live 
   site, but I wanted you to have the details.
 * This has been reported to our development team. You can follow up on the progress
   of the fix here: [https://feedback.givewp.com/bug-reports/p/vfb-forms-generate-invalid-form-id-error](https://feedback.givewp.com/bug-reports/p/vfb-forms-generate-invalid-form-id-error).
 * We are actively tracking user issues to make sure our dev team is aware of them
   and can get them fixed. You can use the link to check in for updates or to provide
   additional details of your own.
 * For now, I’m adding an internal note on the report to log this support inquiry.
 * If possible, you can try moving the site to a subdomain installation or the root
   directory.
 * Please let me know if you have further questions.
 * I’m always happy to help!
 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/error-donation-route-error-unknown_error/#post-18123236)
 * Hi [@juanjome](https://wordpress.org/support/users/juanjome/) ,
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this as resolved for now, but if you still have
   questions, you can send them along right here, and I’ll be happy to hop back 
   in.
 * Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error: Donation Route Error: unknown_error’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/error-donation-route-error-unknown_error/#post-18123236)
 * Status: resolved