Title: Error during backup
Last modified: September 1, 2021

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# Error during backup

 *  Resolved [dario](https://wordpress.org/support/users/dariomarco/)
 * (@dariomarco)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/error-during-backup-3/)
 * Hi, after starting a scheduled backup I get this error,
 * [01-Sep-2021 11:39:32] 1. Try to send backup file to an FTP server …
    [01-Sep-
   2021 11:39:32] WARNING: ftp_connect(): php_network_getaddresses: getaddrinfo 
   failed: Name or service not known [01-Sep-2021 11:39:32] ERROR: Cannot connect
   to FTP server: ftps://ftp.****.it:21
 * Greetings

Viewing 1 replies (of 1 total)

 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-during-backup-3/#post-14912622)
 * Hello [@dariomarco](https://wordpress.org/support/users/dariomarco/)
    please 
   make sure you have configured the FTP access address correctly, you have configured
   like this which is incorrect: **ftps://ftp.\*\*\*\*.it:21** it should be **just\*\*\*\*\*.
   it**

Viewing 1 replies (of 1 total)

The topic ‘Error during backup’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/error-during-backup-3/#post-14912622)
 * Status: resolved