Title: error during generation
Last modified: October 11, 2021

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# error during generation

 *  Resolved [shk9005](https://wordpress.org/support/users/shk9005/)
 * (@shk9005)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-during-generation/)
 * during generation stage I get the following logs:
 * -Successfully retrieved account
 * -Attempt 5. Keys exist already. Exists the LE_ACME2\Order already? Path: /home/[
   userid]/ssl/keys/account_live_info@domain.com/order_f382b1dc99306c57dbc36b48533025fb/
 * tried clearing files inside the given path but didn’t proceed

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-during-generation/#post-14957616)
 * If you download the latest version from Github, you get a reset option in the
   Let’s Encrypt wizard (right top):
    [https://github.com/really-Simple-Plugins/really-simple-ssl/](https://github.com/really-Simple-Plugins/really-simple-ssl/)
 * Can you try installing this, then run the reset option, then try again?
 *  Thread Starter [shk9005](https://wordpress.org/support/users/shk9005/)
 * (@shk9005)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-during-generation/#post-14957784)
 * I tried and I get this message during generation stage:
 * -There has been a critical error on this website.
    Learn more about troubleshooting
   WordPress.
 * -Generating SSL certificate…
 *  Plugin Contributor [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/error-during-generation/#post-14957828)
 * Strange, do you maybe have an error log for me? Often you get the error in the
   mail as well.
 *  Plugin Support [Leon Wimmenhoeve](https://wordpress.org/support/users/leonwimmenhoeve/)
 * (@leonwimmenhoeve)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-during-generation/#post-14994856)
 * Hi [@shk9005](https://wordpress.org/support/users/shk9005/),
 * Did you manage to resolve this issue, or do you have any further questions?
 * Without further response we will close this topic.
 * Kind regards,
    Leon

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘error during generation’ is closed to new replies.

 * ![](https://ps.w.org/really-simple-ssl/assets/icon-256x256.png?rev=2839720)
 * [Really Simple Security - Simple and Performant Security (formerly Really Simple SSL)](https://wordpress.org/plugins/really-simple-ssl/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/really-simple-ssl/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/really-simple-ssl/)
 * [Active Topics](https://wordpress.org/support/plugin/really-simple-ssl/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/really-simple-ssl/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/really-simple-ssl/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Leon Wimmenhoeve](https://wordpress.org/support/users/leonwimmenhoeve/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/error-during-generation/#post-14994856)
 * Status: resolved