Title: Error during integration
Last modified: March 3, 2020

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# Error during integration

 *  Resolved [goshunk358](https://wordpress.org/support/users/goshunk358/)
 * (@goshunk358)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/)
 * I have added my bridge URL as requested but it is just saying “an error occurred”
   then the following message:
 * Installing from source: [bridge url here]
    Opening file for writing.. Error downloading
   bridge file (HTTP code: 0). Please try again later.
 * Could you help me fix this?
 * Thanks 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [calvify](https://wordpress.org/support/users/calvify/)
 * (@calvify)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/#post-12509431)
 * Hey [@goshunk358](https://wordpress.org/support/users/goshunk358/)!
 * Quite often the issue when it fails to download completely is a case of the web
   server you’re running WordPress on not being permitted to make outbound requests
   to our domain (app.veeqo.com) and port 443. Can you confirm that your firewall
   is set up to allow such requests?
 * If that all seems to be running ok and you’ve confirmed that it allows such access,
   then please drop our support team an email on [helpme@veeqo.com](https://wordpress.org/support/topic/error-during-integration/helpme@veeqo.com?output_format=md).
   They’ll be able to help troubleshoot a bit more.
 * Or if you don’t wish to open outbound access then there’s also the option of 
   installing the bridge [via FTP](https://help.veeqo.com/hc/en-us/articles/115004280945).
   This plugin just automates the whole process for you 🙂
 * Hope this helps!
 * Calvin
 *  Thread Starter [goshunk358](https://wordpress.org/support/users/goshunk358/)
 * (@goshunk358)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/#post-12509627)
 * Hi,
 * Thanks for responding so quickly.
 * I’ve followed the read me and uploaded the file & checked that I have set up 
   the correct permissions.
    Now when I try to access the bridge file to test it
   I get: [M1_Pdo] MySQL Query Error: Can not connect to DB
 * This is on wordpress hosting if that helps?
 * Thanks 🙂
 *  Plugin Author [calvify](https://wordpress.org/support/users/calvify/)
 * (@calvify)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/#post-12513251)
 * Hi [@goshunk358](https://wordpress.org/support/users/goshunk358/),
 * It looks like it’s failing to parse the correct credentials from the config file
   in wp-config.php.
 * Is it wordpress.com hosting you’re with? If so, do you have access to the wp-
   config.php file or is that restricted?
 * Thanks,
    Calvin
 *  Thread Starter [goshunk358](https://wordpress.org/support/users/goshunk358/)
 * (@goshunk358)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/#post-12513328)
 * I can access the wp-config file 🙂
 * it is wordpress.com hosting.
 *  Plugin Author [calvify](https://wordpress.org/support/users/calvify/)
 * (@calvify)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/#post-12513751)
 * Hey [@goshunk358](https://wordpress.org/support/users/goshunk358/),
 * Great, so we’ll be able to debug that a bit better with you.
 * I have a feeling the correct database credentials are not being loaded from the
   environment, so it’s failing to connect from there. Either that or it’s loaded
   them and the db is blocking the connection.
 * Is it possible for you to drop an email to [helpme@veeqo.com](https://wordpress.org/support/topic/error-during-integration/helpme@veeqo.com?output_format=md)
   with just a basic bit of information on the problem you’ve described above and
   your store URL? Feel free to post the link to this thread too but I’ll give them
   a heads up regarding the issue 🙂
 * Thanks,
    Calvin
    -  This reply was modified 6 years, 2 months ago by [calvify](https://wordpress.org/support/users/calvify/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error during integration’ is closed to new replies.

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## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)

 * 5 replies
 * 2 participants
 * Last reply from: [calvify](https://wordpress.org/support/users/calvify/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/error-during-integration/#post-12513751)
 * Status: resolved