Title: Error during PDF converting
Last modified: May 17, 2017

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# Error during PDF converting

 *  [celineremy](https://wordpress.org/support/users/celineremy/)
 * (@celineremy)
 * [9 years ago](https://wordpress.org/support/topic/error-during-pdf-converting/)
 * Hello,
    The plugin works seamlessly and I love it, but there’s one MAJOR FLAW,
   I am unable to access the pdf copy of my signed form. I get a message that says
   error occured during converting the PDF. How can I have this resolved? It’s actually
   the most important part. Thanks for any help.

Viewing 1 replies (of 1 total)

 *  Plugin Author [SwiftCloud](https://wordpress.org/support/users/swiftcloud/)
 * (@swiftcloud)
 * [9 years ago](https://wordpress.org/support/topic/error-during-pdf-converting/#post-9139412)
 * Hi Celineremy – we’re checking on this, and definitely agree it is the most important
   part!
 * Note for version 1 / WordPress plugin version the doc must be public – not a 
   draft, not password protected. Also, in some cases, we’ve found plugins, themes,
   and even server config (htaccess) has at times interfered with our code, so we’re
   getting close to version 2, which will be more reliable.
 * That said, we’re checking on this and will update asap. Please email your e-signature
   URL to SwiftCloudHelp at Gmail dot com and we’ll create a ticket; this is not
   an officially supported channel.
 * thanks
    Roger on the SwiftCloud team

Viewing 1 replies (of 1 total)

The topic ‘Error during PDF converting’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [SwiftCloud](https://wordpress.org/support/users/swiftcloud/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/error-during-pdf-converting/#post-9139412)
 * Status: not resolved