Title: Error During Refund Process
Last modified: May 22, 2025

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# Error During Refund Process

 *  [virtual03](https://wordpress.org/support/users/virtual03/)
 * (@virtual03)
 * [1 year ago](https://wordpress.org/support/topic/error-during-refund-process/)
 * Hi Clayton,
 * I hope this message finds you well.
 * I am reaching out regarding an issue that occurred during a refund attempt using
   your plugin. The following error message was displayed:
 * > _“Capture could not be refunded due to insufficient funds. Please check to 
   > see if you have sufficient funds in your PayPal account or if the bank account
   > linked to your PayPal account is verified and has sufficient funds.”_
 * I have already verified that my PayPal account is in good standing and that the
   linked bank account is active and properly funded. Despite this, the refund process
   failed.
 * Could you please look into this issue or advise on any possible causes related
   to the plugin’s functionality?
 * Thank you in advance for your support.
 * Best regards,
   Daniel

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [1 year ago](https://wordpress.org/support/topic/error-during-refund-process/#post-18478984)
 * Hi [@virtual03](https://wordpress.org/support/users/virtual03/)
 * Thank you for reaching out. This is a response that comes directly from PayPal’s
   API and not something the plugin would trigger or control.
 * My recommendation is to reach out to PayPal support and inquire how that error
   happened given your account’s good standing.
 * If you go to the WooCommerce > Status > Logs page there will be a `wc-ppcp` log
   file. The error you received will be in the log along with a debug ID which you
   can provide to PayPal so they can lookup that specific request.
 * Kind Regards
 *  Thread Starter [virtual03](https://wordpress.org/support/users/virtual03/)
 * (@virtual03)
 * [12 months ago](https://wordpress.org/support/topic/error-during-refund-process/#post-18487714)
 * Hello [@mrclayton](https://wordpress.org/support/users/mrclayton/)
 * All clear, thank you very much for your support! I will contact PayPal support
   as recommended and provide them with the debug ID from the WooCommerce logs.
 * Thanks again for your quick assistance!
 * Best regards
 * Daniel

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error During Refund Process’ is closed to new replies.

 * ![](https://ps.w.org/pymntpl-paypal-woocommerce/assets/icon-256x256.png?rev=2718338)
 * [Payment Plugins for PayPal WooCommerce](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pymntpl-paypal-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pymntpl-paypal-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [virtual03](https://wordpress.org/support/users/virtual03/)
 * Last activity: [12 months ago](https://wordpress.org/support/topic/error-during-refund-process/#post-18487714)
 * Status: not resolved