Title: Error en el catalogo Last modified: April 10, 2025 --- # Error en el catalogo * Resolved [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/) * Hola!! Estoy teniendo un error en mi catálogo, lo tengo conectado a través de su plugin a mi cuenta publicitaria de facebook, pero me empezo a aparecer el error en algunos artículos en las imágenes, el error que figura es ” **El artículo no se puede anunciar: Error al recuperar las imágenes** “. Necesitaria ayuda para poder resolverlo, ya que en anuncios de catalogos no se muestra o tiene errores, desde ya muchas gracias, ¡aguardo respuesta! - This topic was modified 1 year ago by [biancaluz](https://wordpress.org/support/users/biancaluz/). Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18409200) * Hello, and thank you for reaching out! * To help us troubleshoot the issue please share the following: - Your site’s [System status report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/) using [PrivateBin](https://privatebin.net/) - The _facebook\_for\_woocommerce _log located in WooCommerce > Status > Logs( using [PrivateBin](https://privatebin.net/) as well) - A screenshot of the error, and what page you are seeing it on - A few examples of the products where the images aren’t syncing * Looking forward to hearing from you, Marija * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18409606) * Hola!! Gracias por contestar! Envio informe del estado del sistema [https://privatebin.net/?cbc1eafaa583fdce#DRtE5yEJY6EMSVzVeRgUeWawMXs9b8dM1roykPfxqtiC](https://privatebin.net/?cbc1eafaa583fdce#DRtE5yEJY6EMSVzVeRgUeWawMXs9b8dM1roykPfxqtiC) y el registro [https://privatebin.net/?56ed538034e15e56#FnGvS7RxXmZA3fs16nAMz5SVtCA4dtCVXcXoGofrUT9T](https://privatebin.net/?56ed538034e15e56#FnGvS7RxXmZA3fs16nAMz5SVtCA4dtCVXcXoGofrUT9T) Adjunto captura de lo que veo en el administrador de ventas en la parte de catalogo y me salta otro error en los origenes de datos, el diagnostico dice “Web – Corrige los identificadores de contenido que no coinciden” * ![](https://drive.google.com/file/d/1PAQ9RkXRv7mE7igulSh3WDZ4kXFUlZ4m/view?usp =sharing) * Plugin Support [iodic](https://wordpress.org/support/users/iodic/) * (@iodic) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18410608) * Hi, thanks for sending the System status report and logs! * Can you please resend the screenshots, they weren’t a part of the previous message? * We noticed that you are using the PixelYourSite plugin, and there are also some custom events being fired (are those added via the PixelYourSite plugin or are they from Google Tag Manager?), which could be causing the conflicts. * Please try the following: - Disable the PixelYourSite plugin and other Facebook pixel integrations, - Disable the LiteSpeed Cache plugin and clear cache, - Re-connect to the Facebook for WooCommerce plugin and resync the products ( either by updating them or from the “Product Sync” tab). * Best, Marko * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18410659) * Hola!! Los eventos personalizados se agregan por Google Tag Manager, pero el error figuraba antes de agregar los eventos personalizados. Hice el procedimiento que decidí, pero no se solucionó. Agregué las imágenes de cómo me figuraba en el enlace. [https://drive.google.com/file/d/1C2u3tXh-y8JVoPnSeq1Dk2xFn3zK4U9E/view?usp=sharing](https://drive.google.com/file/d/1C2u3tXh-y8JVoPnSeq1Dk2xFn3zK4U9E/view?usp=sharing) [https://drive.google.com/file/d/1g2PwhjB3mYoy0H9S_hHOpb84_Cq4A-1I/view?usp=sharing](https://drive.google.com/file/d/1g2PwhjB3mYoy0H9S_hHOpb84_Cq4A-1I/view?usp=sharing)¿ Alguna otra sugerencia? - This reply was modified 1 year ago by [biancaluz](https://wordpress.org/support/users/biancaluz/). - This reply was modified 1 year ago by [biancaluz](https://wordpress.org/support/users/biancaluz/). * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18411149) * Hi [@biancaluz](https://wordpress.org/support/users/biancaluz/) , * We can’t open the images via the Google drive links, please update the sharing settings so that we can view them, or add the images using [Imgur](https://imgur.com/upload). * Kind regards, Marija * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18411785) * Ok las envio de nuevo! [https://imgur.com/a/CAfc0IO](https://imgur.com/a/CAfc0IO) Aguardo respuesta! * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [1 year ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18412747) * Hola!! Pudieron ver las imagenes? Necesito solucionar esto por favor, tienen alguna solucion? * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [12 months ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18415220) * Hi, yes, the images are now available! * Please share the following: 1. How did you connect to the plugin, did you use the WooCommerce plugin onboarding flow, or the Commerce Manager Onboarding flow? In other words, did you connect from the popup on your WordPress site, or using the Business/Events manager tools? 2. Are you using multiple Data Sources to import the products? 3. Can you share a couple of links of the products where the images aren’t syncing? * Kind regards, Marija * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [12 months ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18415465) * Hola!! Me conecte a traves del plugin de woocommerce, y termine la instalacion por el administrador de eventos! Solo estoy utilizando el plugin de woocommerce para facebook para conectar el catalogo! Sii te paso algunos link de los productos que no me figuran, ahora los tengo archivados para que no figure mal en los anuncios, son 110 productos los que no me figuran las imagenes! [https://decoclicks.com/tienda/producto/astronauta-en-la-luna-xxl-60cm-x-90cm/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/astronauta-en-la-luna-xxl-60cm-x-90cm/?v=25ea0ac7e3f1) [https://decoclicks.com/tienda/producto/el-que-abandona-no-tiene-premio-75cm-x-75cm/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/el-que-abandona-no-tiene-premio-75cm-x-75cm/?v=25ea0ac7e3f1) [https://decoclicks.com/tienda/producto/cuadro-de-cafe/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/cuadro-de-cafe/?v=25ea0ac7e3f1) [https://decoclicks.com/tienda/producto/cuadros-de-arbol/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/cuadros-de-arbol/?v=25ea0ac7e3f1) [https://decoclicks.com/tienda/producto/central-perk-90cm-x-32cm/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/central-perk-90cm-x-32cm/?v=25ea0ac7e3f1) [https://decoclicks.com/tienda/producto/the-beatles-55cm-x-77cm/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/the-beatles-55cm-x-77cm/?v=25ea0ac7e3f1) Espero respuesta, estoy anunciando con catalogo y estoy teniendo problemas!! * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [12 months ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18417739) * ¿Alguna solucion!? * Plugin Support [iodic](https://wordpress.org/support/users/iodic/) * (@iodic) * [12 months ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18418283) * Hi, we have reviewed the images you have shared again and inspected the product pages for them: - [https://decoclicks.com/tienda/producto/escarabajo-65cm-x-60cm/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/escarabajo-65cm-x-60cm/?v=25ea0ac7e3f1)— this product does not have images in the product catalog. - [https://decoclicks.com/tienda/producto/cuadro-de-hojas-3/?v=25ea0ac7e3f1](https://decoclicks.com/tienda/producto/cuadro-de-hojas-3/?v=25ea0ac7e3f1)— this product does have images in the catalog. * Looking at the product pages, the problematic product has images in the WEBP format, and the product that has images in the catalog has images in the PNG format. * The catalog expects images with the following specs: [https://www.facebook.com/business/help/686259348512056?id=725943027795860](https://www.facebook.com/business/help/686259348512056?id=725943027795860). * Can you try converting images to PNG or JPG for one of the problematic products and resyncing them to the product catalog? * Best, Marko * Thread Starter [biancaluz](https://wordpress.org/support/users/biancaluz/) * (@biancaluz) * [12 months ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18420751) * Sii ya se soluciono de esa manera! Lo raro que lo tengo asi hace mucho y no habia tenido inconvenientes! Gracias!! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Error en el catalogo’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 13 replies * 3 participants * Last reply from: [biancaluz](https://wordpress.org/support/users/biancaluz/) * Last activity: [12 months ago](https://wordpress.org/support/topic/error-en-el-catalogo/#post-18420751) * Status: resolved