Title: Error filtering author posts Last modified: November 6, 2025 --- # Error filtering author posts * Resolved [cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) * (@cyberlabteam) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/) * We use the Newspaper theme from tagdiv for our news site, which is used by more than 100,000 websites. * After installing your plugin, the author page breaks and the author’s news feed based on the configured filters does not work. Пример на сайте [https://terranews.co.uk/](https://terranews.co.uk/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/) * (@stevejburge) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18709465) * [@cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) I don’t want to talk badly about another developer team, but the Newspaper theme is … difficult. We keep reporting bugs to them and never get anywhere. This is across all our plugins. If their support can reach out to us, we’d be happy to help them. * Thread Starter [cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) * (@cyberlabteam) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18709573) * [@stevejburge](https://wordpress.org/support/users/stevejburge/) * Good afternoon. * Have you tried posting a thread about this issue on their forum? * But it’s strange that when you set your site to 0 articles for users, I’m not sure if the topic is to blame. * This can be seen when you open the list /wp-admin/users.php?orderby=posts_count& order=desc and your counter shows 0 posts for each user, even though demo articles were created a long time ago. * Thread Starter [cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) * (@cyberlabteam) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18709593) * [@stevejburge](https://wordpress.org/support/users/stevejburge/) * There are many responses on the forum template thread about your module and problems on the forum. * Perhaps you should buy one license and set up a demo site, conduct all the testing, and communicate with them on the forum. * This will allow you to ensure compatibility and sell more licenses. * Apr 28, 2025 at 9:25 am * Hello! * Unfortunately, I can’t provide support for untested plugins. * Thank you so much for understanding! * Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/) * (@stevejburge) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18709600) * [@cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) Please ask them to contact us. We have several support tickets in with them that are waiting for responses. * Thread Starter [cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) * (@cyberlabteam) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18709673) * [@stevejburge](https://wordpress.org/support/users/stevejburge/) * Excuse me, but this is a strange situation—you’re asking me to write to them on your behalf so that they contact you? * At the same time, your module breaks the template and doesn’t work with their theme. * And you didn’t take the demo to check their template and compatibility or write to them about the bugs on their forum? * I don’t work for you or their support team. * As far as I understand, I will use another module with the same functionality as yours so that it doesn’t break the site’s theme template. * Plugin Author [Steve Burge](https://wordpress.org/support/users/stevejburge/) * (@stevejburge) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18709677) * OK, thanks [@cyberlabteam](https://wordpress.org/support/users/cyberlabteam/). * We haven’t been on their forum, but we have raised these issues with them. Unfortunately, no resolution from them so far. * Good luck with your project. * Thread Starter [cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) * (@cyberlabteam) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18710540) * [@stevejburge](https://wordpress.org/support/users/stevejburge/) * Their forum based on the template is here: [https://forum.tagdiv.com/](https://forum.tagdiv.com/) * There are also many topics on your template there. * As I said earlier, the owners of such templates are your potential customers, and you can buy a license, test the modules, and discuss compatibility on the forum. * But I don’t think that without testing on your part, you will be able to achieve compatibility between the website template and the module. * And support usually responds to template customers. * Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * (@rizaardiyanto) * [6 months, 1 week ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18721625) * [@cyberlabteam](https://wordpress.org/support/users/cyberlabteam/) As matter of fact, I personally have contacted them since August 2024. We test the module, discuss the compatibility with them. We open discussions on their support forum: [https://forum.tagdiv.com/topic/tagdiv-cloud-library-conflict-with-custom-taxonomies/](https://forum.tagdiv.com/topic/tagdiv-cloud-library-conflict-with-custom-taxonomies/) * They said will fix it, but they never did it after 1 year. This is on email: * ![](https://i0.wp.com/i.imgur.com/B9FTK4X.png?ssl=1) * I’m not trying to defend ourselves, but just trying to clarify things out that we did contact them and try our best to resolve the compatibility issue but**** it seems they didn’t put in the same level of effort on their side. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error filtering author posts’ is closed to new replies. * ![](https://ps.w.org/publishpress-authors/assets/icon-256x256.png?rev=3391318) * [Co-Authors, Multiple Authors and Guest Authors in an Author Box with PublishPress Authors](https://wordpress.org/plugins/publishpress-authors/) * [Frequently Asked Questions](https://wordpress.org/plugins/publishpress-authors/#faq) * [Support Threads](https://wordpress.org/support/plugin/publishpress-authors/) * [Active Topics](https://wordpress.org/support/plugin/publishpress-authors/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/publishpress-authors/unresolved/) * [Reviews](https://wordpress.org/support/plugin/publishpress-authors/reviews/) * 9 replies * 3 participants * Last reply from: [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/) * Last activity: [6 months, 1 week ago](https://wordpress.org/support/topic/error-filtering-author-posts/#post-18721625) * Status: resolved