Title: Error from Malware scanner
Last modified: January 26, 2024

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# Error from Malware scanner

 *  Resolved [Simeon](https://wordpress.org/support/users/simeoncn/)
 * (@simeoncn)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/)
 * I’m getting the following error posted at top of the malware scanner screen, 
   and disabling the auto scanner didn’t resolve it.
   2024-01-26 16:49:41: Scheduled:
   scanner__launch: WRONG_SITE_RESPONSE ACTION: scanner__controller RESPONSE: “<!
   doctype html><html lang=”en-US” class=”no-js”><head><meta charset=”UTF-8″><meta
   name=”viewport” content=”width=device-width, initial-scale=1, maximum-scale=1,
   user-scalable=0″ /><meta name=’robots’ content=’index, follow, max-image-preview:
   large, max-snippet:-1, max-video-preview:-1′ /> <script data-no-defer=”1″ data-
   ezscrex=”false” data-cfasync=”false” data-pagespeed-no-defer data-cookieconsent”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-from-malware-scanner%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/#post-17375990)
 * Hello [@simeoncn](https://wordpress.org/support/users/simeoncn/),
 * Please deactivate the plugin with the “Complete deactivation” option enabled 
   and then activate it again.
 * 1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
   > Security by Cleantalk -> General settings tab)
   2. Check the last settings “
   Complete deactivation” and save changes.3. Deactivate the plugin on the “Plugins”
   page in WordPress Dashboard.4. Then activate it.5. Proceed to the plugin’s settings.(
   See item 1.)
 * Did it help?
 *  Thread Starter [Simeon](https://wordpress.org/support/users/simeoncn/)
 * (@simeoncn)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/#post-17376078)
 * No unfortunately it didn’t help. In fact, using the ‘Complete deactivation’ setting
   doesn’t even clear the settings, I still have them and my key when I reactivate
   it.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/#post-17376170)
 * Hello.
 * Could you please perform again the same actions? Please clear all website cache
   after you change the plugin settings and activate the Complete deactivation option,
   and then right after the deactivation.
 * If the error still shown in the Security plugin settings please create a ticket
   here: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Thread Starter [Simeon](https://wordpress.org/support/users/simeoncn/)
 * (@simeoncn)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/#post-17377681)
 * It has now resolved… I had already cleared the cache several times originally,
   but it seems there was a delay in the settings/key being eliminated. When I went
   into the backend this morning for other purposes I got another message stating
   the key for this plugin was invalid. I added the key back and then I also saw
   the settings were all reset back to defaults as well, so I set all those up again
   and the error message I reported is also now gone. TY for the support.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/#post-17377783)
 * We are glad that the issue was resolved. Let us know if you need any help.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error from Malware scanner’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/error-from-malware-scanner/#post-17377783)
 * Status: resolved