Title: Error Getting Remote Image Last modified: November 20, 2019 --- # Error Getting Remote Image * Resolved [Jan](https://wordpress.org/support/users/jannetto96/) * (@jannetto96) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/) * Hi! I have problems importing my images showing me this: * > [View post on imgur.com](https://imgur.com/evllp6U) * They are about 500 products so it is difficult for me to choose 1 per 1. Is it possible to solve this? * My CSV files are 2 because I’ve tried also another plugin but `woocommerce-product- export.csv` works better * [https://gofile.io/?c=lGb6Hi](https://gofile.io/?c=lGb6Hi) * Thank you! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-getting-remote-image%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [Jan](https://wordpress.org/support/users/jannetto96/) * (@jannetto96) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/#post-12157340) * If you need login details to help me I am at your disposal. Because is really urgent for us. Thank you! * [Zach W](https://wordpress.org/support/users/dynamiczach/) * (@dynamiczach) * Automattic Happiness Engineer * [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/#post-12159991) * Howdy! * If you are using the default import/export option through WooCommerce here: * [https://docs.woocommerce.com/document/product-csv-importer-exporter/](https://docs.woocommerce.com/document/product-csv-importer-exporter/) * Then the following image rules apply: * * Images need to be pre-uploaded or available online to import to your store. * External URLs are supported and imported into the Media Library if used. * You can define the filename if the image already exists in the Media Library. * Also, it looks like you have multiple images designated in `images` column of the CSV like so: * `https://www.maticshop.it/benvenuto/wp-content/uploads/2017/03/Notebook-HP-EliteBook- 8440p-Core-I5-1.jpg | https://www.maticshop.it/benvenuto/wp-content/uploads/2017/ 03/Notebook-HP-EliteBook-8440p-Core-I5..jpg | https://www.maticshop.it/benvenuto/ wp-content/uploads/2017/03/Notebook-HP-EliteBook-8440p-Core-I5-1-1.jpg | https:// www.maticshop.it/benvenuto/wp-content/uploads/2017/03/Notebook-HP-EliteBook-8440p- Core-I5.-1.jpg` * And I even see issues with the format (example: the first image link ends with`.. jpg` and should be `.jpg`, etc.) – You need to make sure the image source links are all correct. * The fixed version of the image import should look like this: * `https://www.maticshop.it/benvenuto/wp-content/uploads/2017/03/Notebook-HP-EliteBook- 8440p-Core-I5-1.jpg, https://www.maticshop.it/benvenuto/wp-content/uploads/2017/ 03/Notebook-HP-EliteBook-8440p-Core-I5.jpg, https://www.maticshop.it/benvenuto/ wp-content/uploads/2017/03/Notebook-HP-EliteBook-8440p-Core-I5-1-1.jpg, https:// www.maticshop.it/benvenuto/wp-content/uploads/2017/03/Notebook-HP-EliteBook-8440p- Core-I5.-1.jpg` * Using `,` by default to separate the image sources. * Try that, then let us know if that works. 🙂 * Thread Starter [Jan](https://wordpress.org/support/users/jannetto96/) * (@jannetto96) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/#post-12160069) * Hi! [@dynamiczach](https://wordpress.org/support/users/dynamiczach/), * seems like something that takes time. I mean the solution is also in my opinion, but doing it on 500 products seems like a waste of time … I mean I’ll finish in 1 month. Isn’t there a faster way? At the bottom of my old site, the images are visible so I imagined that there would be no problem. I think it was the export problem that created these format errors … * However, if there is no faster solution I will do so and update you. Thanks so much * [Zach W](https://wordpress.org/support/users/dynamiczach/) * (@dynamiczach) * Automattic Happiness Engineer * [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/#post-12160084) * Howdy! * I’m not aware of a faster solution, but you should be able to search through the CSV to help quickly catch any formatting errors (ex: `..jpg`), and you should be able to do a “find/replace” for any `|` formatting to change it to `,`, which will also save time over doing it manually. * Thread Starter [Jan](https://wordpress.org/support/users/jannetto96/) * (@jannetto96) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/#post-12160225) * Hi [@dynamiczach](https://wordpress.org/support/users/dynamiczach/), Thank you very much! 🙂 Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error Getting Remote Image’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [images](https://wordpress.org/support/topic-tag/images/) * [Remote](https://wordpress.org/support/topic-tag/remote/) * 5 replies * 2 participants * Last reply from: [Jan](https://wordpress.org/support/users/jannetto96/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/error-getting-remote-image/#post-12160225) * Status: resolved