Title: error getting your inbox Last modified: June 4, 2025 --- # error getting your inbox * [artisanwords](https://wordpress.org/support/users/artisanwords/) * (@artisanwords) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/error-getting-your-inbox-3/) * Completed install and updates. “There was an error getting your inbox. Please try again.” * Currently behind a Maintenace plugin. * Working in a WPMU subdomain configuration with SUPERADMIN and Site Admins. I am trying to structure WooCommerce on one subdomain [Celebrations]. Continuously, receive WooCommerce home page error. “There was an error getting your inbox. Please try again.” * ALL desktop security neutered. ALL SITE SCURITY plug ins deactivated. only item active is woo commerce. * Just WooCommerce running – still get inbox error. I have sent test emails to both the SUPERADMIN [superadmin@semperfi.com] and Site admin [elegance@semperfi. com] to prove deliverability. ALL GOOD. * I have forced the RELOAD option. 50x. * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 9.8.5Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.2Log Directory Writable: ✔WP Version: 6.8.1WP Multisite: ✔WP Memory Limit: 768 MBWP Debug Mode: –WP Cron: ✔Language: en_USExternal object cache: –### Server Environment ###Server Info: ApachePHP Version: 8.3.21PHP Post Max Size: 512 MBPHP Time Limit: 30PHP Max Input Vars: 6200cURL Version: 7.61.1OpenSSL/1.1.1kSUHOSIN Installed: –MySQL Version: 10.6.22-MariaDB-logMax Upload Size: 1 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###attachment: 13customize_changeset: 1et_pb_layout: 1page: 9post: 25revision: 19wp_font_face: 36wp_font_family: 12wp_global_styles: 1### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (3) ###Maintenance: by WebFactory Ltd – 4.17WooCommerce.com Update Manager: by Automattic – 1.0.3WooCommerce: by Automattic – 9.8.5### Inactive Plugins (11) ###Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.4Debug Bar: by wordpressdotorg – 1.1.6Easy SVG Support: by Benjamin Zekavica – 3.9FluentCommunity: by WPManageNinja LLC – 1.6.11FluentCRM - Marketing Automation For WordPress: by WP Email Newsletter Team - FluentCRM – 2.9.60Fluent Forms: by Contact Form - WPManageNinja LLC – 6.0.4FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.90Loginizer: by Softaculous – 2.0.0WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.7.18WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.6.14WP Fusion: by Very Good Plugins – 3.45.12### Settings ###Legacy API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: ✔HPOS feature enabled: ✔Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStoreHPOS data sync enabled: –### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 56 KB### WC Pages ###Shop base: #9 - /shop/Cart: #10 - /cart/ - Contains the woocommerce/cart blockCheckout: #11 - /checkout/ - Contains the woocommerce/checkout blockMy account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #161 - /terms-and-conditions/### Theme ###Name: Bare bones for DiviVersion: 1.0Author URL: http://www.divithemeexamples.comChild Theme: ✔Parent Theme Name: DiviParent Theme Version: 4.27.4Parent Theme Author URL: http://www.elegantthemes.comTheme type: Classic themeWooCommerce Support: ✔### Templates ###Overrides: Divi-Child/woocommerce/emails/admin-new-order.php### Admin ###Enabled Features: activity-panelsanalyticsproduct-block-editorcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeadd-to-cart-with-options-stepper-layoutDisabled Features: product-data-viewsexperimental-blockscoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalsettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonblockified-add-to-cartDaily Cron: ✔ Next scheduled: 2025-06-05 12:14:38 -05:00Options: ✔Notes: 68Onboarding: completed### Action Scheduler ###Complete: 462Oldest: 2025-05-20 12:14:42 +0000Newest: 2025-06-04 14:41:13 +0000Failed: 1Oldest: 2025-06-04 12:58:26 +0000Newest: 2025-06-04 12:58:26 +0000Pending: 1Oldest: 2025-06-05 02:43:43 +0000Newest: 2025-06-05 02:43:43 +0000### Status report information ###Generated at: 2025-06-04 11:21:51 -05:00 ``` - This topic was modified 10 months, 2 weeks ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-getting-your-inbox-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Moderator [threadi](https://wordpress.org/support/users/threadi/) * (@threadi) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/error-getting-your-inbox-3/#post-18498252) * The message does not exist in WordPress: [https://github.com/search?q=repo%3AWordPress%2FWordPress+%22There+was+an+error+getting+your+inbox%22&type=code](https://github.com/search?q=repo%3AWordPress%2FWordPress+%22There+was+an+error+getting+your+inbox%22&type=code) * But it apparently does exist in WooCommerce. Therefore, I would recommend contacting their support forum: [https://wordpress.org/support/plugin/woocommerce/](https://wordpress.org/support/plugin/woocommerce/) * [kemberlyoreilly](https://wordpress.org/support/users/kemberlyoreilly/) * (@kemberlyoreilly) * [5 months, 4 weeks ago](https://wordpress.org/support/topic/error-getting-your-inbox-3/#post-18687232) * I’ve seen that “error getting your inbox” message a few times, and it usually comes down to a WooCommerce REST API or transient caching issue — especially when running multisite. Clearing transients manually (`wp transient delete -- all`) and refreshing the WooCommerce dashboard fixed it for me. * Also, make sure the REST API endpoints are accessible and not being blocked by your maintenance mode or security rules. Sometimes even when all plugins are off, a leftover `.htaccess` rule or CDN cache can cause that same error. * Had a similar setup issue on Tint Veteran when running WooCommerce on a subdomain— cleaning up REST routes and refreshing permalinks sorted it out completely. Viewing 2 replies - 1 through 2 (of 2 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-getting-your-inbox-3%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/) * 2 replies * 3 participants * Last reply from: [kemberlyoreilly](https://wordpress.org/support/users/kemberlyoreilly/) * Last activity: [5 months, 4 weeks ago](https://wordpress.org/support/topic/error-getting-your-inbox-3/#post-18687232) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics