Title: Error: heuristic_analysis
Last modified: July 13, 2023

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# Error: heuristic_analysis

 *  Resolved [Jake](https://wordpress.org/support/users/jakebb/)
 * (@jakebb)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-heuristic_analysis/)
 * `Hello, I am encountering an issue with the malware scanner. When I try to use
   it, I receive the following error message:
 * “Unexpected response from server. See console for details.
    Stage: heuristic_analysis.”
 * I have attempted to deactivate and reactivate the scanner, but unfortunately,
   it does not resolve the problem.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Jake](https://wordpress.org/support/users/jakebb/)
 * (@jakebb)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-heuristic_analysis/#post-16894214)
 * The issue stemmed from the heavy reliance on my API. I must admit, considering
   it’s a premium plugin, the support provided is quite subpar.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-heuristic_analysis/#post-16894284)
 * Hello,
 * Could you tell us more details about the issue? Were there any PHP errors in 
   your web server PHP logs? You can ask your hosting support about this.
 *  Thread Starter [Jake](https://wordpress.org/support/users/jakebb/)
 * (@jakebb)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-heuristic_analysis/#post-16901322)
 * It’s evident that you didn’t take the time to read either of the posts, as your
   response appears to be a generic bot reply. I’m unsure why I’m even bothering
   to explain the issue again, but here it is: The problem lies in your heavy reliance
   on WordPress’s built-in API witch I had turned off. It would be more helpful 
   if you could generate a response that addresses the actual concerns raised but
   I am not holding hope on that one.
    -  This reply was modified 2 years, 10 months ago by [Jake](https://wordpress.org/support/users/jakebb/).
    -  This reply was modified 2 years, 10 months ago by [Jake](https://wordpress.org/support/users/jakebb/).
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-heuristic_analysis/#post-16901347)
 * There can be a huge variety of reasons for this error. We are ready to find out
   and eliminate it if you help us. The php error log may contain valuable information.
 * You can contact us via our private Ticket System and send it there: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error: heuristic_analysis’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
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 * 4 replies
 * 3 participants
 * Last reply from: [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/error-heuristic_analysis/#post-16901347)
 * Status: resolved