Title: Error in cloud configuration
Last modified: March 18, 2025

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# Error in cloud configuration

 *  Resolved [mrsmith11](https://wordpress.org/support/users/mrsmith11/)
 * (@mrsmith11)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-in-cloud-configuration/)
 * hello, when doing “save & test connection”, it shows;
 * Error in cloud configuration
 * > [View post on imgur.com](https://imgur.com/MnBfXeG)
 * how can I solve this problem?
 * I am using [https://abc.xyz.com](https://abc.xyz.com) like sub-domain type URL.
 * Best
 * php8.3, wordpress latest ver.
    -  This topic was modified 1 year, 2 months ago by [mrsmith11](https://wordpress.org/support/users/mrsmith11/).
    -  This topic was modified 1 year, 2 months ago by [mrsmith11](https://wordpress.org/support/users/mrsmith11/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [asako](https://wordpress.org/support/users/asako08/)
 * (@asako08)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-in-cloud-configuration/#post-18366992)
 * I am having the same problem.
   BackWPup version 5.0.7.
    -  This reply was modified 1 year, 2 months ago by [asako](https://wordpress.org/support/users/asako08/).
 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-in-cloud-configuration/#post-18367848)
 * Hi,
 * Please try **raising the timeout limit at the server level to at least 600** 
   and test the connection again.
 * If the issue persists, let us know, and we can further investigate.
 * Best,
   The BackWPup Team
 *  [serg499](https://wordpress.org/support/users/serg499/)
 * (@serg499)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-in-cloud-configuration/#post-18390739)
 * I have the same issue with FTPS connection. I tried to increase the time out 
   period to 300 (max allowed value), but the error appeared almost immediately.
   The same settings are working fine on another website.
 * > [View post on imgur.com](https://imgur.com/a/jU2E5be)
    -  This reply was modified 1 year, 2 months ago by [serg499](https://wordpress.org/support/users/serg499/).
 *  [benoitfouc](https://wordpress.org/support/users/benoitfouc/)
 * (@benoitfouc)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-in-cloud-configuration/#post-18391184)
 * Hi everybody, i found a solution about this issue.
   This “Error in cloud configuration”
   message was displayed only to say “there is and error on your FTP configuration/
   authentification”.I know, that’s not clear, but please double check your FTP 
   configuration and test your FTP authentification anywhere. That’s gonna fix the
   issue.
 * regards

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error in cloud configuration’ is closed to new replies.

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 * 4 replies
 * 6 participants
 * Last reply from: [benoitfouc](https://wordpress.org/support/users/benoitfouc/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/error-in-cloud-configuration/#post-18391184)
 * Status: resolved