Title: Error in quantity step?
Last modified: May 30, 2023

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# Error in quantity step?

 *  [pozoalcon](https://wordpress.org/support/users/pozoalcon/)
 * (@pozoalcon)
 * [3 years ago](https://wordpress.org/support/topic/error-in-quantity-step/)
 * When we try to place an order I get the message **The quantity step for PRODUCT
   TEST STEP QUANTITY is 6. Your current quantity is 12**. What does this mean, 
   where is the error? What is the relationship between the quantity step being 
   6 and the total order quantity being 12? (The error occurs with 12 or any other
   number that is a multiple of that quantity step of 6)
 * We have been working with this plugin for almost a year and it is the first time
   it has happened. We haven’t changed any of the settings.
 * You can check it by trying to place an order with this product [https://petitsanimals.com/producto/producto-prueba-paso-cantidad/](https://petitsanimals.com/producto/producto-prueba-paso-cantidad/).
 * Thank you. Regards, Ángel.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [pozoalcon](https://wordpress.org/support/users/pozoalcon/)
 * (@pozoalcon)
 * [3 years ago](https://wordpress.org/support/topic/error-in-quantity-step/#post-16781862)
 * We have discovered that this happens when the minimum amount of product is -1.
   But before there was no problem with this. [https://ibb.co/Z66FPDZ](https://ibb.co/Z66FPDZ)
 *  Plugin Author [Omar AlDabbas](https://wordpress.org/support/users/omardabbas/)
 * (@omardabbas)
 * [3 years ago](https://wordpress.org/support/topic/error-in-quantity-step/#post-16797916)
 * Hi [@pozoalcon](https://wordpress.org/support/users/pozoalcon/)
 * In the screenshot, it seems you defined step as 9, that’s probably causing the
   issue.
 * The step defines the increment that customers can buy, so in step of 6, customers
   can buy 6, 12 ,18, and so on, this can be defined by product, category, or cart
   level.
 * Hope this helps.
 * Omar
 *  Thread Starter [pozoalcon](https://wordpress.org/support/users/pozoalcon/)
 * (@pozoalcon)
 * [3 years ago](https://wordpress.org/support/topic/error-in-quantity-step/#post-16798118)
 * Hello Omar.
   By my mistake, I sent you the screenshot of another product. This
   is the actual configuration of the quantities: [https://ibb.co/PNwV12p](https://ibb.co/PNwV12p).
   And this is the product that you can try yourself [https://petitsanimals.com/product/product-test-step-quantity/](https://petitsanimals.com/product/product-test-step-quantity/)
   The problem remains the same. It does not let you place the order and this message
   appears: **“The quantity step for PRODUCT TEST STEP QUANTITY is 6. Your current
   quantity is 12.”** We don’t understand the message, we don´t understand what 
   the problem is.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error in quantity step?’ is closed to new replies.

 * ![](https://ps.w.org/product-quantity-for-woocommerce/assets/icon.svg?rev=2971558)
 * [Min Max Step Quantity Limits Manager for WooCommerce](https://wordpress.org/plugins/product-quantity-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/product-quantity-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/product-quantity-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/product-quantity-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/product-quantity-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/product-quantity-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [pozoalcon](https://wordpress.org/support/users/pozoalcon/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/error-in-quantity-step/#post-16798118)
 * Status: not resolved