Error in server configuration

  • Resolved sis333

    (@csis333)


    3 years, 4 months ago

    Hello!
    I installed and activated the plugin but when I try to start, I had this notification and my server provider doesn’t understand what could be the problem:

    Server configuration error
    GB or Imagick library is installed in your server but doesn’t admit webp format. Therefore you can’t convert images to webp format in your server, because doesn’t have the plugin requirements that appear in the FAQ of the plugin. This problem doesn’t depend on the plugin.

    ¡However, we have a solution for you! You cant activate the pro version of the plugin, which concede you to convert images using a remote server. This allows you the option to convert images without any problem and accelerate your web now.
    —

    Code error: libs_without_webp_support

    Can you help me, please?

Viewing 1 replies (of 1 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 4 months ago

    Hi @csis333,

    Thank you for your message.

    You need to have the GD or Imagick extension installed. The extension must support WebP format. If you have an error saying that the GD or Imagick library is not installed, but you have it installed then they are probably incorrectly configured and do not have WebP support.

    An example of the correct server configuration can be found here. The link to your current configuration can be found in the Help Center tab on plugin settings screen.

    Best,
    Mateusz

Viewing 1 replies (of 1 total)

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