Title: Error in the queue!
Last modified: July 30, 2021

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# Error in the queue!

 *  Resolved Anonymous User 14884965
 * (@anonymized-14884965)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-in-the-queue/)
 * The plugin is with error! In this part of the queue, files are queued and not
   converted. Specially the images!
 * It’s no use clicking on “Clear All Completed”, “Clear All Queued” or “Clear All”,
   because nothing happens.
 * The queue is not being cleaned.
 * Look the image to see:
 * [https://drive.google.com/file/d/1xYQ31H_xkkXM7_L8TNFbthOar6luzsxa/view?usp=sharing](https://drive.google.com/file/d/1xYQ31H_xkkXM7_L8TNFbthOar6luzsxa/view?usp=sharing)
 * Oh, I almost forgot. They are all “thumbnail”, ie “image files” which are automatically
   generated when uploading a video.
    -  This topic was modified 4 years, 10 months ago by Anonymous User 14884965.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-in-the-queue/#post-14719387)
 * This looks like a cron problem. Have you made any modifications to WP-Cron?
 * Have you set the plugin to automatically encode any video formats or is it only
   creating thumbnails?
 * Did those items get processed correctly and the queue just retains those unnecessary
   messages, or are they not being processed correctly?
 *  Thread Starter Anonymous User 14884965
 * (@anonymized-14884965)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-in-the-queue/#post-14719718)
 * This problem was not happening before. It happened in this last plugin update.
 * The plugin is configured to generate 3 thumbnails for each video uploaded and
   converted automatically.
 * That is, when a video is uploaded, the plugin automatically converts this video
   to 360p, 480p, 720p, 1080p resolutions and formats automatically if the videos
   are not in good formats for desktop/mobile.
 * When doing these automatic conversions at upload time, the plugin is configured
   to also automatically generate 3 thumbnails for the converted video and that’s
   what it’s failing to do.
 * It converts videos normally, but the thumbnail, when generating, gets stuck on
   this screen. The plugin is not generating video thumbnails.
 * If we go to “tools/Videopack Encoding Queue”, you can see that only the videos
   are converted perfectly, but the “thumbnails” for the videos are not being generated.
   They get in line but get stuck.
 * Here’s another image:
 * [https://drive.google.com/file/d/1AzFkZ78dBD96FSYBejY9gAn-v1bYe4mc/view?usp=sharing](https://drive.google.com/file/d/1AzFkZ78dBD96FSYBejY9gAn-v1bYe4mc/view?usp=sharing)
 * I also have a video, could you watch it please?
 * [https://drive.google.com/file/d/1ECsr9BCLEndAnHiSvA3XrpBQSaUoh-bO/view?usp=sharing](https://drive.google.com/file/d/1ECsr9BCLEndAnHiSvA3XrpBQSaUoh-bO/view?usp=sharing)
 * Thumbnails are not being automatically generated when the video is uploaded. 
   Only “video conversion” is done, but thumbnails are not generated.
    -  This reply was modified 4 years, 10 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
    -  This reply was modified 4 years, 10 months ago by Anonymous User 14884965.
 *  Thread Starter Anonymous User 14884965
 * (@anonymized-14884965)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-in-the-queue/#post-14720350)
 * Look, it’s working again!!! But I had to save all plugin settings again after
   update.
 * So if you are suffering from this issue after the update, just access the plugin“
   Videopack (formerly Video Embed & Thumbnail Generator)” settings and save all
   settings again.
 * At least for me, it worked that way.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error in the queue!’ is closed to new replies.

 * ![](https://ps.w.org/video-embed-thumbnail-generator/assets/icon.svg?rev=2965979)
 * [Videopack](https://wordpress.org/plugins/video-embed-thumbnail-generator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/video-embed-thumbnail-generator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/)
 * [Active Topics](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: Anonymous User 14884965
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/error-in-the-queue/#post-14720350)
 * Status: resolved