Title: Error installing
Last modified: April 22, 2018

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# Error installing

 *  Resolved [hazzashaw](https://wordpress.org/support/users/hazzashaw/)
 * (@hazzashaw)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/error-installing-13/)
 * Having had this plugin previously, I was informed of an update. Attempted to 
   run the update but had an error so I deleted the plugin to do a fresh install.
   Now whenever I try to install I get the following error
 * Warning: require(/home/xxxxx/public_html/xxxx/wp-content/plugins/awesome-support/
   includes/functions-fallback.php): failed to open stream: No such file or directory
   in /home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/awesome-support.
   php on line 385
 * Warning: require(/home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/
   includes/functions-fallback.php): failed to open stream: No such file or directory
   in /home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/awesome-support.
   php on line 385
 * Fatal error: require(): Failed opening required ‘/home/xxxx/public_html/xxxx/
   wp-content/plugins/awesome-support/includes/functions-fallback.php’ (include_path
   =’.:/opt/alt/php70/usr/share/pear’) in /home/xxxx/public_html/xxxx/wp-content/
   plugins/awesome-support/awesome-support.php on line 385
 * Amended the error with x’s to omit address details

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/error-installing-13/#post-10207493)
 * Hi:
 * What happens if you manually upload the files to the plugins/awesome-support 
   folder? Does it activate then?
 * Thanks.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years ago](https://wordpress.org/support/topic/error-installing-13/#post-10272069)
 * Hi:
 * Since we haven’t heard back we’ll assume that this ticket is resolved.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error installing’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/error-installing-13/#post-10272069)
 * Status: resolved