Title: Error installing addon
Last modified: July 30, 2019

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# Error installing addon

 *  Resolved [thesveg](https://wordpress.org/support/users/thesveg/)
 * (@thesveg)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-installing-addond/)
 * Hello, we have just upgraded to a pro Plan and installed the pro version of the
   plugin.
    However, when installing the PDF Form Submission addon we get an error
   message “Cannot create folder everest-forms-pdf-submission/includes/libraries/
   dompdf” The same error appears with the Style Customizer, but with a different
   folder obviously. Other addons such as MailChimp, ConvertKit nad MultiPart have
   installed successfully. What could we be missing?
 * Thanks in advance,
    Stelios
    -  This topic was modified 6 years, 10 months ago by [thesveg](https://wordpress.org/support/users/thesveg/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-installing-addond%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Shiva Poudel](https://wordpress.org/support/users/shivapoudel/)
 * (@shivapoudel)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-installing-addond/#post-11784114)
 * Hi [@thesveg](https://wordpress.org/support/users/thesveg/),
 * We are really sorry that you are facing this issue. Something strange as that
   folder is within addon itself and while installing throws error message folder
   creation denied. I would probably need much more information to debug on this
   bug, rather than doing guesswork. Since this bug is related to our premium addon
   plan, can you please contact us via our [Contact Page](http://wpeverest.com/contact/)
   so I can help you there 🙂
 * Regards,
    Shiva Poudel Everest Forms Nerd

Viewing 1 replies (of 1 total)

The topic ‘Error installing addon’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Shiva Poudel](https://wordpress.org/support/users/shivapoudel/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/error-installing-addond/#post-11784114)
 * Status: resolved