Title: Error ‘Invalid bot data format”
Last modified: April 18, 2025

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# Error ‘Invalid bot data format”

 *  Resolved [Jorge_Molina](https://wordpress.org/support/users/jorge_molina/)
 * (@jorge_molina)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/)
 * Good morning everybody!
 * I just installed the plugin, logged in and wrote the OpenAi API Key. No other
   settings changed.
   Then, I clicked on ‘New Bot’, and without even changing anything,
   I get the error ‘Invalid bot data format’ and ‘Error loading chatbot”.Then it
   doesn’t matter whichever setting I change, the error will not solve, and the 
   Bot will be inaccessible. This is happening to me every time, I am completely
   unable to create any ChatBot.Can you please share any insights? Thank you very
   much!
 * Jorge

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [senols](https://wordpress.org/support/users/senols/)
 * (@senols)
 * [1 year ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/#post-18444912)
 * Hi [@jorge_molina](https://wordpress.org/support/users/jorge_molina/)
 * Sorry for late reply. Are you still having this issue?
 *  Thread Starter [Jorge_Molina](https://wordpress.org/support/users/jorge_molina/)
 * (@jorge_molina)
 * [1 year ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/#post-18445347)
 * I don’t know: I could not continue because of this issue. As I had no help, I
   deinstalled the plugin and wrote a custom mini-plugin to get the work done.
 * Thanks for your interest,
 * Jorge
 *  Plugin Author [senols](https://wordpress.org/support/users/senols/)
 * (@senols)
 * [1 year ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/#post-18445359)
 * Awesome!
 *  [eldonclayton](https://wordpress.org/support/users/eldonclayton/)
 * (@eldonclayton)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/#post-18511508)
 * I have the same issue here. Someone could help me please?
   I already deinstalled
   and reinstalled the plugin (paid version) with no success.
 * ![](https://i0.wp.com/c7auto.com/wp-content/uploads/Untitled.png?ssl=1)
    -  This reply was modified 11 months, 2 weeks ago by [eldonclayton](https://wordpress.org/support/users/eldonclayton/).
 *  Plugin Author [senols](https://wordpress.org/support/users/senols/)
 * (@senols)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/#post-18511554)
 * Hi [@eldonclayton](https://wordpress.org/support/users/eldonclayton/),
 * The root cause is MySQL’s old “utf8” character set—utf8_general_ci or utf8_unicode_ci—
   which cannot store 4-byte codepoints (emojis live in that space). Our plugin 
   is trying to store chatbot greeting message with some emojis which causes the
   issue.
 * You mentioned that you are in paid version. Per WordPress forum rules we are 
   not allow to give support for paid users here. Could you please use “Contact 
   Us” link in the plugin menu and raise a ticket to us. We will help you fix it.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error ‘Invalid bot data format”’ is closed to new replies.

 * ![](https://ps.w.org/gpt3-ai-content-generator/assets/icon-256x256.png?rev=3454929)
 * [AI Puffer – Chat. Create. Automate. (formerly AI Power)](https://wordpress.org/plugins/gpt3-ai-content-generator/)
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 * 5 replies
 * 3 participants
 * Last reply from: [senols](https://wordpress.org/support/users/senols/)
 * Last activity: [11 months, 2 weeks ago](https://wordpress.org/support/topic/error-invalid-bot-data-format/#post-18511554)
 * Status: resolved