Title: Error: Invalid or missing API credentials
Last modified: June 19, 2025

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# Error: Invalid or missing API credentials

 *  Resolved [tzgordon](https://wordpress.org/support/users/tzgordon/)
 * (@tzgordon)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-invalid-or-missing-api-credentials/)
 * I purchased the premium plugin, uploaded it and activated it (this is in a multisite
   environment but plugin is only being used on the main site).
   I entered my AI 
   API key (I assume openai will work, there is no documentation) and it showed 
   connected. When I went to bulk generate I got “Error: Invalid or missing API 
   credentials” which I assume is referring to the AI credentials?
    -  This topic was modified 11 months, 1 week ago by [tzgordon](https://wordpress.org/support/users/tzgordon/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-invalid-or-missing-api-credentials%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-invalid-or-missing-api-credentials/#post-18520386)
 * For pro or customer support, please contact the developer on their site. This
   includes pre-sales information.
 * As the developer is aware, customers may not be supported on this site.
 * [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
 *  Thread Starter [tzgordon](https://wordpress.org/support/users/tzgordon/)
 * (@tzgordon)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-invalid-or-missing-api-credentials/#post-18520447)
 * I submitted the ticket. same domain but different conact info. The plugin is 
   registered under my client’s name and company
 *  Thread Starter [tzgordon](https://wordpress.org/support/users/tzgordon/)
 * (@tzgordon)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-invalid-or-missing-api-credentials/#post-18521082)
 * So your plugin won’t work with WP Multisite even though it’s only being used 
   on a single instance? Plenty of AI credit and the API shows connected.
 *  Plugin Author [Mohamed Saad](https://wordpress.org/support/users/arabianmido/)
 * (@arabianmido)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-invalid-or-missing-api-credentials/#post-18521117)
 * Yes if the license is for a single site it will work only for a single site only.
 * For the ai API may be its connected but you dont have enough credit to generate
   the images ai alt and title.
 * Please contact us at our support channels and reply to our emails with required
   info to provide premium support to your website

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error: Invalid or missing API credentials’ is closed to new replies.

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 * 8 replies
 * 3 participants
 * Last reply from: [Mohamed Saad](https://wordpress.org/support/users/arabianmido/)
 * Last activity: [11 months, 1 week ago](https://wordpress.org/support/topic/error-invalid-or-missing-api-credentials/#post-18521117)
 * Status: resolved