Title: ERROR: JavaScript and Cookies
Last modified: September 1, 2016

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# ERROR: JavaScript and Cookies

 *  Resolved [enquirer32](https://wordpress.org/support/users/enquirer32/)
 * (@enquirer32)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-javascript-and-cookies-1/)
 * This has been a problem on my website and others too. You can read through the
   long FAQ and Troubleshooting for this but why bother? Many of you out there may,
   like me, have issues regarding this but the only way you will know is because
   nobody can register on your website and most won’t be nice enough to tell you–
   they just move on and go somewhere else. In my view there is a trade off here–
   dealing with spam yourself and preventing legitimate users from registering. 
   In my view the trade-off is not worth it… I have lost a month of user registration
   and loss of goodwill because this plugin was denying reasonable IPs from logging
   in and I wish I had never installed it.
 * [https://wordpress.org/plugins/wp-spamshield/](https://wordpress.org/plugins/wp-spamshield/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-javascript-and-cookies-1/#post-7564894)
 * Hi enquirer32,
 * I’m sorry to hear you had an issue. We’ll be happy to help.
 * To answer a couple questions…
 * > You can read through the long FAQ and Troubleshooting for this but why bother?
 * _**The short answer is, because it fixes the problems.** In over 90% of supports
   issues, this helps users fix things, and they have no other issues moving forward._
 * It is _extremely rare_ for users to have a JavaScript and cookies error after
   they have worked through the Troubleshooting Guide and FAQs.
 * **_In 10 years of diagnosing user support issues (on thousands of sites) for 
   both this plugin, and its predecessors, there is almost never a case where the
   JavaScript and Cookies issue persists after working through the FAQs and Troubleshooting
   Guide._** Conversely, in almost 100% of cases where users are having the JavaScript
   and Cookies error, the user has not worked through the Troubleshooting Guide 
   and FAQs.
 * _I would call that a pretty compelling reason! 🙂_
 * A few other, quite important reasons to work through them:
    1. To make sure you site meets the plugin’s minimum requirements. If your setup
       doesn’t support the plugin, can you blame the plugin if you’re having issues?
       It’s important to check.
    2. To make sure you don’t a have a plugin on the Known Conflicts List, that is 
       guaranteed to cause problems.
    3. It’s important to read through the documentation and instructions for anything
       new, whether it’s open source software or a new car.
    4. With the complexity of website elements, both server side and client side, would
       it not be smart to read through the documentation and make sure everything is
       compatible and setup correctly? Often our guides help users fix unknown issues
       on our site that were affecting them in other ways they didn’t know about, and
       things are running better afterward.
    5. It takes less time than you think.
 * **Please take special note of ****FAQ 9**, as it _specifically addresses your
   issue_:
    “**Q:** I think a legitimate user or comment may have been blocked. 
   What’s going on here and what do I do?” Read the full FAQ: [http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9)
 * For the rest of the FAQ, please [click here](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9)
   to read it.
 * **From the Troubleshooting Guide:**
 * >  _If this message comes up consistently even after JavaScript and cookies are
   > enabled, then there most likely is an installation problem, site configuration
   > issue, plugin conflict, or JavaScript conflict._
 * For the rest of the Troubleshooting Guide, please [click here](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/)
   to read it.
 * To answer your other questions:
 * > Many of you out there may, like me, have issues regarding this…
 * We have over 100,000 active users and very high ratings, and this really isn’t
   a common problem, so it’s really important to realize that this is likely something
   specific to your site, not a generalized issue. That’s where using the Troubleshooting
   Guide, FAQs, and our Support page are really helpful.
 * > …the only way you will know is because nobody can register on your website 
   > and most won’t be nice enough to tell you – they just move on and go somewhere
   > else.
 * With any new plugin, after installing, you should run a quick test to make sure
   everything is working properly. Here’s [how to do it for WP-SpamShield](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/#how_to_test).
 * Doing this test will tell you if things are working or not. If you have a conflict,
   it’s not going to work for _anyone_. (Rare, but easily fixable.) If things are
   good to go, it will work for _everyone_.
 * It’s just a matter of using things within the parameters they were designed for.
 * > I have lost a month of user registration and loss of goodwill because this 
   > plugin was denying reasonable IPs from logging in and I wish I had never installed
   > it.
 * The plugin doesn’t prevent users from logging in, so if that is happening, then
   there is either a conflict, or something going on that we need to look into.
 * >  In my view there is a trade off here – dealing with spam yourself and preventing
   > legitimate users from registering.
 * **We work very hard to make sure that users don’t have problems. We want you 
   to have a flawless experience with this plugin.**
 * We will be happy to help you out. You will need to take the following steps:
    1. **The [Troubleshooting Guide](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/)
       and [FAQs](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/) are 
       the place to start.**
        Please take a few minutes to work through these, as _they
       solve over 90% of issues users have_. (Please be sure to _follow all the steps,
       not just read through them_.)
    2. Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t
       solve the issue, we’ll need a bit more info from you on the specifics, and we’ll
       need to email back and forth, so you should move on to the next step.
    3. **Submit a support request at the [WP-SpamShield Support Form](http://www.redsandmarketing.com/plugins/wp-spamshield/support/),
       our main support channel for the plugin.** We have an excellent diagnostic process.
 * That will allow us to help you diagnose this, find out what the real issue is,
   and get things working right for you.
 * – Scott
 * **_Please note that the [WP-SpamShield Support page](http://www.redsandmarketing.com/plugins/wp-spamshield/support/)
   is our main support venue, not the WordPress forums here, so that will always
   be the best way to get a quick response and resolve any tech support issues._**
 *  Thread Starter [enquirer32](https://wordpress.org/support/users/enquirer32/)
 * (@enquirer32)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-javascript-and-cookies-1/#post-7564960)
 * First, thank you for your prompt and comprehensive reply. Not necessarily your
   fault but I (and perhaps people like me) are spending more and more time on resolving
   website issues (I know WP is amazing but it has become complex) and I want to
   focus on creating content not troubleshooting issues.
 * The biggest problem for me is that I was blissfully unaware of the issues until
   I started ringing around a few people who should have registered – that’s the
   real danger.
 * Retesting plugins every time something changes on a website isn’t possible – 
   updates occur every day. The website evolves, new plugins are tried, new references
   created, new CDNs etc etc. Trying to manually register a new person on a website
   several times a day just to see if the spam filter isn’t blocking someone isn’t
   possible. I’m also then spamming my own website!
 * People rarely provide feedback on these issues. They just don’t return. It’s 
   not possible to troubleshoot issues often without their help. Right now I need
   their interaction more than stopping spam…
 * However, I have read your extensive FAQ and Troubleshooting Guide. I have noted
   potential conflicts like Rocket Loader with Cloudflare – I have turned this off.
   I have looked at plugin conflicts. I have taken another look at the black lists.
   etc etc. I have retested and it seems to work OK. But, to be sure, I have, for
   the time being, turned it off for registration. (Sorry, I didn’t mean it was 
   blocking log-ins).
 * I am going to stick with this and try and make it work… a) because I (we) need
   it, b) because you clearly offer outstanding support. Thank you.
 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/error-javascript-and-cookies-1/#post-7565020)
 * Hi enquirer32,
 * > First, thank you for your prompt and comprehensive reply.
 * You’re very welcome. 🙂
 * > I (and perhaps people like me) are spending more and more time on resolving
   > website issues (I know WP is amazing but it has become complex) and I want 
   > to focus on creating content not troubleshooting issues.
 * We completely understand! We work hard to help users minimize issues like this
   as well.
 * > The biggest problem for me is that I was blissfully unaware of the issues until
   > I started ringing around a few people who should have registered – that’s the
   > real danger.
 * We completely understand this as well. To help mitigate, we recommend turning
   on the logging in WP-SpamShield. (Blocked Comment Logging Mode) This will log
   all incoming submissions that get blocked, whether comment, contact form, registration,
   etc. It will stay on for a week, or until the log reaches a certain size. Whenever
   you have an issue, this becomes a valuable tool, because you can send this to
   us after submitting a support request to us (through the WP-SpamShield Support
   Form – don’t post this info on forums). You can also log the non-blocked submissions
   by enabling “Log All”.
 * > Retesting plugins every time something changes on a website isn’t possible –
   > updates occur every day.
 * Understandable, and we feel the same way. With WP-SpamShield you should only 
   need to test when you install it. If you see other user reviews and feedback,
   you’ll see a recurring theme…”set it and forget it”, “plug and play”, etc. We
   want users to be able install it and then forget it’s there. It’s mainly the 
   initial install when you should test, or if any major changes are made to the
   site or plugin/theme lineup. After that you should be fine.
 * > People rarely provide feedback on these issues. They just don’t return. It’s
   > not possible to troubleshoot issues often without their help.
 * Again, we definitely understand.
 * > However, I have read your extensive FAQ and Troubleshooting Guide. I have noted
   > potential conflicts like Rocket Loader with Cloudflare – I have turned this
   > off. I have looked at plugin conflicts. I have taken another look at the black
   > lists. etc etc. I have retested and it seems to work OK.
 * Excellent. I’m glad you did. You’d be surprised how something seemingly small
   like this could make the difference.
 * > But, to be sure, I have, for the time being, turned it off for registration.(
   > Sorry, I didn’t mean it was blocking log-ins).
 * No worries. Obviously…do what you need to do. If you ever want to test it again,
   feel free to. And we will be glad to help if you have any trouble.
 * > I am going to stick with this and try and make it work… a) because I (we) need
   > it, b) because you clearly offer outstanding support. Thank you.
 * Glad to hear. We want you to have the best solution for your site, even if it
   is another plugin. Hopefully it’s WP-SpamShield though! 🙂 Thank you for the 
   kind words. We’ll be happy to help should you ever need it. You are very welcome.
   Have a good one.
 * – Scott

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘ERROR: JavaScript and Cookies’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-spamshield_08293a.svg)
 * [WP-SpamShield](https://wordpress.org/plugins/wp-spamshield/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-spamshield/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-spamshield/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-spamshield/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-spamshield/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-spamshield/reviews/)

## Tags

 * [FAQ 9](https://wordpress.org/support/topic-tag/faq-9/)
 * [JavaScript & cookies error](https://wordpress.org/support/topic-tag/javascript-amp-cookies-error/)
 * [Please see FAQs](https://wordpress.org/support/topic-tag/please-see-faqs/)
 * [Please see Troubleshooting Guide](https://wordpress.org/support/topic-tag/please-see-troubleshooting-guide/)
 * [Troubleshooting Step 9](https://wordpress.org/support/topic-tag/troubleshooting-step-9/)

 * 3 replies
 * 2 participants
 * Last reply from: [redsand](https://wordpress.org/support/users/redsand/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/error-javascript-and-cookies-1/#post-7565020)
 * Status: resolved