Title: Error load video
Last modified: August 12, 2020

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# Error load video

 *  Resolved [vgoes1966](https://wordpress.org/support/users/vgoes1966/)
 * (@vgoes1966)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-load-video/)
 * Hi,
 * I used [CF_STREAM id=”VIDEO-01.mp4” preload controls /] shortcode at post, I 
   got
    “Failed to load video. You may not have permission to view it or a network
   error has occurred” error. The Cloudflare Stream plugin is installed and configured.
   Do I need to do anything else ?
 * Thanks

Viewing 1 replies (of 1 total)

 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-load-video/#post-13248892)
 * The ID that you’ve used isn’t a valid CloudFlare Stream Video ID. The ID should
   look something like `8ba1e99bea431cadf51fbd055eff24e5`. I don’t use the Cloudflare
   Stream plugin, so I can’t say if you can see the video’s ID through that interface.
 * I prefer to use CloudFlare’s UI on their main dashboard at cloudflare.com and
   upload videos there. Then grab the ID and use my shortcode.

Viewing 1 replies (of 1 total)

The topic ‘Error load video’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/error-load-video/#post-13248892)
 * Status: resolved