Title: Error Loading Data…
Last modified: December 15, 2021

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# Error Loading Data…

 *  Resolved [bluesm](https://wordpress.org/support/users/bluesm/)
 * (@bluesm)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-loading-data/)
 * Getting an “Error Loading Data…” message if I try to edit more than one image.
   I have tried only editing Alt, Caption and Description individually but no luck.
   I have switched Filebird off and still no luck. Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [cxnmedia](https://wordpress.org/support/users/cxnmedia/)
 * (@cxnmedia)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-loading-data/#post-15171386)
 * Hi [@bluesm](https://wordpress.org/support/users/bluesm/)
 * Thank you for using our plugin. We are sorry to hear that you were experiencing
   technical difficulties with our plugin. We tried to re-generate the problematic
   scenario on our end as per your description but did not get such issues.
 * Have you tried checking the server error log or is there any javascript console
   error? There should be an indication in the error log about this event. Also 
   can you please let us know the PHP and WordPress version you are using?
 *  Thread Starter [bluesm](https://wordpress.org/support/users/bluesm/)
 * (@bluesm)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-loading-data/#post-15181691)
 * I switched on the debug and a log file appears titled cloner_error_log inside
   it says “[2021-12-20 16:44:55] Unhandled exception in file cloner/websocket.php
   line 160: [ws_closed]: Connection closed” not sure what this is? Thanks
 *  Thread Starter [bluesm](https://wordpress.org/support/users/bluesm/)
 * (@bluesm)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-loading-data/#post-15181751)
 * Sorry forgot to say WordPress 5.8.2 and PHP 7.4
 *  Plugin Contributor [cxnmedia](https://wordpress.org/support/users/cxnmedia/)
 * (@cxnmedia)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/error-loading-data/#post-15190545)
 * Hi [@bluesm](https://wordpress.org/support/users/bluesm/),
 * Thank you for the update. We have tested several times using WP version 5.8.2
   and PHP 7.4 and haven’t found such issues. Besides, there is no such file present
   cloner/websocket.php in this plugin. The issue you are facing seems to be related
   to your hosting provider.
 * As We tried to explore this issue further. [Here is a helpful link](https://forums.cpanel.net/threads/unhandled-exception-in-file-cloner-websocket-php-line-160-ws_closed-connection-closed.694869/)
   related to the specific error you found on the error log. Can you please check
   with the hosting provider?
 * Thank you
 *  Plugin Contributor [cxnmedia](https://wordpress.org/support/users/cxnmedia/)
 * (@cxnmedia)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/error-loading-data/#post-15247407)
 * Hi [@bluesm](https://wordpress.org/support/users/bluesm/),
 * Thanks a lot for sending us the required log files. We are really glad to know
   that the hosting provider whitelisted our plugin and everything is good now.
 * Marking the ticket as resolved. Thanks for using our plugin again.
 * Have a nice day.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error Loading Data…’ is closed to new replies.

 * ![](https://ps.w.org/media-library-helper/assets/icon-256X256.png?rev=2458949)
 * [Media Library Helper — Bulk edit image ALT, caption & description](https://wordpress.org/plugins/media-library-helper/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/media-library-helper/#faq)
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 * 5 replies
 * 2 participants
 * Last reply from: [cxnmedia](https://wordpress.org/support/users/cxnmedia/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/error-loading-data/#post-15247407)
 * Status: resolved