Title: Error Loading Files Structure
Last modified: February 24, 2021

---

# Error Loading Files Structure

 *  Resolved [mschmale](https://wordpress.org/support/users/mschmale/)
 * (@mschmale)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-files-structure-2/)
 * Hi,
 * Your plugin does not work with one of my sites.
 * When I click on ‘Generate Backups’ I get this error message:
 *     ```
       Error Loading Files Structure
       Response Code: 400 Bad Request
   
       {"readyState":4,"responseText":"0","responseJSON":0,"status":400,"statusText":"Bad Request"}
       ```
   
 * When I click on ‘Schedules & Profiles’ I get this error message:
 * `DataTables warning: table id=scheduled_backups - Ajax error. For more information
   about this error, please see http://datatables.net/tn/7`
 * System information:
 * XCloner Version 4.2.161
    Divi Version 4.9.0 WordPress Version 5.6.2 Firefox Version
   85.0.1 (64-Bit)
 *     ```
       System Check
   
       Backup Start Location: /html/word...press
       Backup Storage Location: /html/word...ntent/backups-HG93L/
       Temporary Location: /html/word...G93L//.xcloner-03dbb
       PHP Version Check : 7.4.13 ( >= 7.1.0)
       PHP Safe Mode : Off ( Off)
       BACKUP READY thumb_up
   
       PHP max_execution_time : 240
       PHP memory_limit : 256M
       PHP open_basedir : none
       Reading Time 1MB Block : 0.0013670921325684
       Writing Time 1MB Block : 0.0021398067474365
       Free Disk Space : 226.96 GB
       ```
   
 * I got these error messages before, but they could be ‘fixed’ by reloading the
   page a couple of times. Unfortunately, not this time.
 * Could you please help me with this?
 * Oh, and I got another error today. A ‘Communication Error’ with no response code.
   It locked me out of the backend. I disabled XCloner over SSH, enabled it again
   and started another backup which then worked. Hopefully, this error is gone now.
 * Thanks & regards,
    Mark

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/)
 * (@jimiero)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-files-structure-2/#post-14096168)
 * Hello,
 * Can you check if you may have some firewalls that plugin the request.
 * Regarding your ajax error, can you try maybe disable your website plugins one
   by one and see if there may be a plugin you have installed that breaks ajax?
 *  Thread Starter [mschmale](https://wordpress.org/support/users/mschmale/)
 * (@mschmale)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-files-structure-2/#post-14096386)
 * Thanks for the quick reply.
 * I tried to reproduce the error (without any changes) but it’s gone. It’s very
   weird, but if it stays that way… 😀 I marked the thread as resolved for now. 
   If the error occurs again and does not go away after some time I’ll tell you.
 *  Thread Starter [mschmale](https://wordpress.org/support/users/mschmale/)
 * (@mschmale)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-files-structure-2/#post-14096810)
 * The error occurred again, and I found the mistake. I had to purge all caches 
   of W3 Total Cache. Thanks for your hint.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error Loading Files Structure’ is closed to new replies.

 * ![](https://ps.w.org/xcloner-backup-and-restore/assets/icon-256x256.png?rev=2766426)
 * [Backup, Restore and Migrate your sites with XCloner](https://wordpress.org/plugins/xcloner-backup-and-restore/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/xcloner-backup-and-restore/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/xcloner-backup-and-restore/)
 * [Active Topics](https://wordpress.org/support/plugin/xcloner-backup-and-restore/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/xcloner-backup-and-restore/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/xcloner-backup-and-restore/reviews/)

## Tags

 * [ajax](https://wordpress.org/support/topic-tag/ajax/)
 * [bad request](https://wordpress.org/support/topic-tag/bad-request/)

 * 3 replies
 * 2 participants
 * Last reply from: [mschmale](https://wordpress.org/support/users/mschmale/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-files-structure-2/#post-14096810)
 * Status: resolved