Title: Error loading image in lightbox
Last modified: March 15, 2021

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# Error loading image in lightbox

 *  Resolved [mmvestudio](https://wordpress.org/support/users/mmvestudio/)
 * (@mmvestudio)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/)
 * Hi,
    When clicking on the highlighted image the image does not appear, but when
   resizing the browser window size the image appears.
 * I’m using the Hello theme from Elementor.
 * for more information about the system see [http://edicaopordemanda.com.br/2020/info.php](http://edicaopordemanda.com.br/2020/info.php)
 * Thank You
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-loading-image-in-lightbox%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14184227)
 * Hi [@mmvestudio](https://wordpress.org/support/users/mmvestudio/),
 * Thank you for reaching out to us!
    I just tested this on my end, but it works
   well – I was unable to replicate that issue. Can you please install this plugin,
   health check: [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
   After you install and activate the above plugin it has a Troubleshooting mode
   which allows you to have a vanilla WordPress session, where all plugins are disabled,
   and a default theme is used, but only for your user – your visitors will still
   see the normal website.
 * Go to its troubleshoot mode and activate only Strong Testimonials and Elementor
   and see if the same issue happens with no other plugins.
 * Warmly,
    Mihaela
 *  Thread Starter [mmvestudio](https://wordpress.org/support/users/mmvestudio/)
 * (@mmvestudio)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14185523)
 * Hi Mihaela.Thanks for your reply.
    I had already done that. Without Elementor
   the image opens on its own. But when you activate Elementor, it only appears 
   if you resize the window. On my Iphone the image appears normally. The problem
   is with the computer. I tested it on 2 different browsers and someone else also
   reported the same problem. See this image: [https://prnt.sc/10mifvd](https://prnt.sc/10mifvd)
   In the lower right corner, a part of the charging icon appears. Tks. Marcelo
 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14190179)
 * Hi Marcelo,
 * Thank you for explaining!
    I double checked and was able to replicate the issue–
   it seems to be an issue from Elementor, as the lightbox is from their end as 
   Strong Testimonials does not have a lightbox integrated. I recommend trying this
   plugin instead: FancyBox for WordPress, I tried it on my end and it seems to 
   work correctly and open the image in the lightbox. Thank you for understanding!
 * Warmly,
    Mihaela
 *  Thread Starter [mmvestudio](https://wordpress.org/support/users/mmvestudio/)
 * (@mmvestudio)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14190209)
 * Hi Mihaela.
    I will follow your suggestion. After I will report you if it is 
   ok. Tks
 *  Thread Starter [mmvestudio](https://wordpress.org/support/users/mmvestudio/)
 * (@mmvestudio)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14190241)
 * It worked, Mihaela.
    Thank you very much for your help
 *  [Miha](https://wordpress.org/support/users/mplusb/)
 * (@mplusb)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14201437)
 * Thank you! Happy to hear it worked!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error loading image in lightbox’ is closed to new replies.

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## Tags

 * [feature image](https://wordpress.org/support/topic-tag/feature-image/)

 * 6 replies
 * 2 participants
 * Last reply from: [Miha](https://wordpress.org/support/users/mplusb/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/error-loading-image-in-lightbox/#post-14201437)
 * Status: resolved