Title: Error loading the plugin’s settings Last modified: February 26, 2021 --- # Error loading the plugin’s settings * Resolved [elenasaygo](https://wordpress.org/support/users/elenasaygo/) * (@elenasaygo) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/) * The settings page for Block Visibility displays this: * Something went wrong when trying to load the Block Visibility settings. Try refreshing the page. If the error persists, please contact support. * Errors in the Console: Failed to load 404 [https://washingtonautismalliance.org/wp-json/block-visibility/v1/settings](https://washingtonautismalliance.org/wp-json/block-visibility/v1/settings) Failed to load 404 [https://washingtonautismalliance.org/wp-json/block-visibility/v1/variables](https://washingtonautismalliance.org/wp-json/block-visibility/v1/variables) * WP Version 5.5.3 PHP Version 7.3 Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Nick Diego](https://wordpress.org/support/users/ndiego/) * (@ndiego) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14108325) * Hi elenasaygo, * Thanks for reaching out. I am curious if there is a conflict with the older WP version. I will work on testing now. * In the meantime, if you are able to provide any additional details about the other plugins you are using on your site that could be useful. There is a chance there is a conflict with another third-party plugin. * Thanks, and stay tuned! * Nick - This reply was modified 5 years, 3 months ago by [Nick Diego](https://wordpress.org/support/users/ndiego/). * Plugin Author [Nick Diego](https://wordpress.org/support/users/ndiego/) * (@ndiego) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14108338) * Just tested with WordPress 5.5.3 and PHP 7.3 on a fresh WP install and am unfortunately unable to replicate. * If you are able to provide the other plugins that you are using, I will dig into testing if there is a conflict. * Thanks for your help! * Thread Starter [elenasaygo](https://wordpress.org/support/users/elenasaygo/) * (@elenasaygo) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14108614) * Hi Nick, * Thank you for testing and for the fast response. I have Charitable and a bunch of its addons installed, Fluent Forms, Site Kit by Google, PayPal Donation, and UpdraftPlus. I would deactivate them to test, but it’s a production site. I will set up a staging and do that * Plugin Author [Nick Diego](https://wordpress.org/support/users/ndiego/) * (@ndiego) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14108646) * Thanks I appreciate the help! I did a cursory install of all the plugins you mentioned on the test site. Of course I haven’t set them all up completely, but they are activated and still I am not seeing any issues. * I took a quick look at `https://washingtonautismalliance.org/wp-json` and I am seeing the available endpoints as: * ``` "namespaces": [ "oembed/1.0", "oxygen-vsb-connection/v1", "rankmath/v1", "wp-super-cache/v1", "wpf-send-email-report", "wpf_api", "rankmath/v1/an", "wp/v2" ], ``` * With Block Visibility installed, you should also see `"block-visibility/v1",` in that list. I have a sneaky suspicion the issue might be related to WP Super Cache, but I need to investigate further. * Sorry about the trouble!!! * Thread Starter [elenasaygo](https://wordpress.org/support/users/elenasaygo/) * (@elenasaygo) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14108885) * Nick, * The install I have Block Visibility on is actually in a folder, on [https://washingtonautismalliance.org/give/](https://washingtonautismalliance.org/give/) and WP Super Cache is not installed there. Maybe the issue is with the path, looking for the block-visibility/v1 in the root directory which is a different WP install. * I actually set up staging on a subdomain and there is no issue with the Block Visibility’s settings, with the same setup and plugins. * Plugin Author [Nick Diego](https://wordpress.org/support/users/ndiego/) * (@ndiego) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14110301) * Thanks for the additional info. Just to confirm, Block Visibility is working on the staging site, right? * After a bit more research, I believe the issue is the fact that the plugin is placed in the folder. That said, I am seeing that Charitable also appears to be installed there and their API is working. I am going to dig into their API code and see if I can figure out what they are doing differently in registering their API. * Thanks! * Thread Starter [elenasaygo](https://wordpress.org/support/users/elenasaygo/) * (@elenasaygo) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14110719) * thank you for investigating, Yes, on the staging which is on a subdomain like staging.domain the plugin is working fine. * Plugin Author [Nick Diego](https://wordpress.org/support/users/ndiego/) * (@ndiego) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14111451) * Good evening, just wanted to provide a quick update. I was able to replicate the issue by setting up a testing site with WordPress in a subdirectory. I’ll have a fix soon and will push a fresh release by tomorrow. I will followup once it is live. I appreciate your help in solving this one! * Plugin Author [Nick Diego](https://wordpress.org/support/users/ndiego/) * (@ndiego) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14113626) * Hi Elena, * I just pushed version 1.5.1, which should resolve the issue. I did a bunch of testing on WordPress installs in subdirectories and everything seems to be running smoothly now. * Whenever you have a chance, please give it a try and let me know. Thanks for your help! * Best, Nick * Thread Starter [elenasaygo](https://wordpress.org/support/users/elenasaygo/) * (@elenasaygo) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14114722) * Hi Nick, * All is working perfectly! Thank you so much for the stellar support. Well earned 5 stars from me! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Error loading the plugin’s settings’ is closed to new replies. * ![](https://ps.w.org/block-visibility/assets/icon-256x256.png?rev=3122657) * [Block Visibility — Conditional Visibility Control for the Block Editor](https://wordpress.org/plugins/block-visibility/) * [Frequently Asked Questions](https://wordpress.org/plugins/block-visibility/#faq) * [Support Threads](https://wordpress.org/support/plugin/block-visibility/) * [Active Topics](https://wordpress.org/support/plugin/block-visibility/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/block-visibility/unresolved/) * [Reviews](https://wordpress.org/support/plugin/block-visibility/reviews/) * 10 replies * 2 participants * Last reply from: [elenasaygo](https://wordpress.org/support/users/elenasaygo/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/error-loading-the-plugins-settings/#post-14114722) * Status: resolved