Title: Error: Lock Failed
Last modified: August 4, 2023

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# Error: Lock Failed

 *  Resolved [scarlettr8](https://wordpress.org/support/users/scarlettr8/)
 * (@scarlettr8)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/)
 * When a meeting launches we are receiving the error message: Locked failed. Failed
   to lock the conference. Contains a link to ‘Contact support’ on 8 x 8 website?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Cytech](https://wordpress.org/support/users/cytechltd/)
 * (@cytechltd)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/#post-16951838)
 * Hi,
 * does this issue still persist? Could you please share with us a screenshot?
 * Thanks
 *  Thread Starter [scarlettr8](https://wordpress.org/support/users/scarlettr8/)
 * (@scarlettr8)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/#post-16953937)
 * Yes, still persists. [https://bit.ly/451dXTQ](https://bit.ly/451dXTQ)
 *  Plugin Author [Cytech](https://wordpress.org/support/users/cytechltd/)
 * (@cytechltd)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/#post-16955124)
 * Hi again,
 * Thank you for your prompt reply. We attempted to replicate the issue, but unfortunately,
   we were unable to do so. It appears that the problem is quite specific to your
   individual WordPress setup and configuration.
 * In order to speed up our troubleshooting process, it would be greatly appreciated
   if you could provide us with a link to the page experiencing the issue. Additionally,
   any further information regarding your configuration would be helpful. Could 
   you please provide answers to the following questions:
    1. Are you using the default Jitsi Meet domain (8×8.vc), or have you set up a custom
       domain?
    2. Are you employing BuddyMeet’s shortcode, or do you access the plugin through
       a BuddyPress / BuddyBoss group?
    3. Could you share the configuration of the plugin? This can be provided either
       through the shortcode or the group settings.
    4. Which WordPress theme have you installed?
    5. What browser are you using?
 * Thank you for your assistance
 *  Plugin Author [Cytech](https://wordpress.org/support/users/cytechltd/)
 * (@cytechltd)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/#post-16987983)
 * Hi,
 * after further investigation, it seems that after the recent change in the default–
   hosted by 8×8 – Jitsi server users are starting a meeting without being moderators.
   As a consequence, if you set up a password your will get the error you reported.
   In case you have set up a password you can just remove it and you will stop getting
   that error.
 * You can still use the password functionality if you have your own Jitsi server.
 * Thanks,
 * The Support Team
 *  Thread Starter [scarlettr8](https://wordpress.org/support/users/scarlettr8/)
 * (@scarlettr8)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/#post-16990182)
 * Thanks for the update—appreciate it.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error: Lock Failed’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [scarlettr8](https://wordpress.org/support/users/scarlettr8/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/error-lock-failed/#post-16990182)
 * Status: resolved