Title: Error Log – unknown column
Last modified: April 20, 2021

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# Error Log – unknown column

 *  Resolved [webmasteral](https://wordpress.org/support/users/webmasteral/)
 * (@webmasteral)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-log-unknown-column/)
 * `[20-Apr-2021 13:56:21 UTC] WordPress database error Unknown column 'multiformid'
   in 'where clause' for query SELECT * FROM`wp_js_ticket_fieldsordering`WHERE isvisitorpublished
   = 1 AND fieldfor = 1 AND multiformid = 1 ORDER BY ordering made by require('wp-
   blog-header.php')`

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-log-unknown-column/#post-14342897)
 * Hi,
 * Open the JS Help Desk admin dashboard to execute the sql queries to update the
   database.
 * It will resolve the problem.
 *  Thread Starter [webmasteral](https://wordpress.org/support/users/webmasteral/)
 * (@webmasteral)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-log-unknown-column/#post-14358507)
 * I went into JS Help Desk but could not find an admin dashboard (yes I am the 
   site admin)
 * I do see a “configuration” section but cant seem run any sql updates.
 * Under “Dashboard” – “System Errors” nothing is coming up
 * Could you direct me how to access the admin dashboard.
 * Thank you
 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/error-log-unknown-column/#post-14359344)
 * Hi,
 * It is
    Admin > Help Desk > Help Desk
 * If already open Help Desk admin area then find ‘Dashboard’ in Help Desk left 
   menu at top position.
 *  Thread Starter [webmasteral](https://wordpress.org/support/users/webmasteral/)
 * (@webmasteral)
 * [5 years ago](https://wordpress.org/support/topic/error-log-unknown-column/#post-14421300)
 * I have not been able to locate “Admin > Help Desk > Help Desk”
 * I have taken a screenshot of what options I can see
 * [https://www.dropbox.com/s/1lxy2s2ursxoxj1/JsHelpDesk.jpg?dl=0](https://www.dropbox.com/s/1lxy2s2ursxoxj1/JsHelpDesk.jpg?dl=0)
 * I hope you are able to direct me on how to solve this issue.
 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [5 years ago](https://wordpress.org/support/topic/error-log-unknown-column/#post-14424287)
 * Hi,
 * Open the admin dashboard page
 * Admin > Help Desk > Dashboard
    or Admin > Help Desk > Help Desk
 * Check the image.
 * > [JS Help Desk Dashboard](https://imgur.com/a/cxtmbH3)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error Log – unknown column’ is closed to new replies.

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## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)
 * [missing](https://wordpress.org/support/topic-tag/missing/)
 * [mySqul](https://wordpress.org/support/topic-tag/mysqul/)

 * 5 replies
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/error-log-unknown-column/#post-14424287)
 * Status: resolved