Error Message
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Hello,
On the donation form, when I get the payment page, and press donate now, im given this eror message. When I go to Donations > Tools > Logs this is the error message there, along with when I click the eye icon:Description:Donation Route Error: unknown_error
Category:Core
Source:Give Core
Date & Time:2025-03-08 11:30:23
Error details:{ “error_type”: “unknown_error”, “exceptionMessage”: “‘firstName’ is required.”, “formData”: { “gatewayId”: “manual”, “requestData”: { “givewp-route”: “donate”, “givewp-route-signature”: “8a19dc79a317c76e9e7670205c8abb5c”, “givewp-route-signature-id”: “givewp-donate”, “givewp-route-signature-expiration”: “1741519798”, “amount”: “10”, “currency”: “GBP”, “donationType”: “single”, “formId”: “25”, “gatewayId”: “manual”, “firstName”: “Pedram”, “lastName”: “”, “email”: “[email protected]”, “comment”: “”, “donationBirthday”: “”, “originUrl”: “https://thembbproject.com/#donations”, “isEmbed”: “true”, “embedId”: “give-form-shortcode-1”, “locale”: “en_US”, “gatewayData”: { “testGatewayIntent”: “test-gateway-intent” } }, “formId”: 25, “originUrl”: “https://thembbproject.com/#donations”, “embedId”: “give-form-shortcode-1”, “isEmbed”: true } }
I’m not quite sure how to fix this so the payments go through and would appreciate guidance on this, additionally I am the developer of the site and I am using Stripe as the payment processor and have linked it to the form.
Thank you,
Pedram Saharkhizian
The page I need help with: [log in to see the link]
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