Title: Error message
Last modified: August 21, 2016

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# Error message

 *  Resolved [garysitc](https://wordpress.org/support/users/garysitc/)
 * (@garysitc)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/error-message-278/)
 * Hi,
    How do I troubleshoot this message: “Could not open original image attachment”.
   On a new WP install this message appears irrespective of what image I try to 
   use. Thanks.
 * [http://wordpress.org/plugins/favhero-favicon-generator/](http://wordpress.org/plugins/favhero-favicon-generator/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [HeroThemes](https://wordpress.org/support/users/herothemes/)
 * (@herothemes)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/error-message-278/#post-4454568)
 * Thanks for the query,
 * Have you tried uploading the image first to your Media Gallery by going to your
   admin panel and selecting Media > Add New, uploading, then going to Settings 
   > Heroic Favicon Generation and selecting the just uploaded favicon.
 * If it’s a new install, it could be an issue with uploads generally, which are
   handled by WordPress itself, have you managed to upload other media successfully?
 *  Plugin Author [HeroThemes](https://wordpress.org/support/users/herothemes/)
 * (@herothemes)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/error-message-278/#post-4454594)
 * Marked as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error message’ is closed to new replies.

 * ![](https://ps.w.org/favhero-favicon-generator/assets/icon.svg?rev=2400193)
 * [Heroic Favicon Generator](https://wordpress.org/plugins/favhero-favicon-generator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/favhero-favicon-generator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/favhero-favicon-generator/)
 * [Active Topics](https://wordpress.org/support/plugin/favhero-favicon-generator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/favhero-favicon-generator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/favhero-favicon-generator/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [HeroThemes](https://wordpress.org/support/users/herothemes/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/error-message-278/#post-4454594)
 * Status: resolved