Title: Error Message
Last modified: August 21, 2016

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# Error Message

 *  Resolved [kimbedi](https://wordpress.org/support/users/kimbedi/)
 * (@kimbedi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/)
 * Hi
 * I am receiving an error message as follows on several buttons incl the YouTube
   button, horizontal rule button and shortcodes button
 * 403: Forbidden
 * This error message is generated when the web server is trying to access a file
   that does not exist or has been configured incorrectly
 * do you know how to fix it?
 * thanks
 * [https://wordpress.org/plugins/ultimate-tinymce/](https://wordpress.org/plugins/ultimate-tinymce/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637285)
 * Hi,
 * What version of WP are you currently using?
    What version of the plugin do you
   have installed?
 * Thank you.
 *  Thread Starter [kimbedi](https://wordpress.org/support/users/kimbedi/)
 * (@kimbedi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637286)
 * Hi
 * WP version is 3.8.1
 * Ultimate version is 5.2
 * thnks
 *  Plugin Author [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637289)
 * Okay..
 * My first idea was maybe WP changed something in their silent update… but everything
   still works exactly as expected on my test sites (just confirmed).
 * So, we’ll have to try basic troubleshooting methods first.
    1. Temporarily deactivate
   ALL other plugins. Now, go back and see if the button loads properly. 2. If that
   doesn’t work… then it might be your theme. Temporarily switch to the default 
   TwentyFourteen theme and then see if the buttons load properly.
 * If still nothing… then we are going to need to take a look at your browser console
   to see what error we are getting (don’t worry, I’ll help).
 * So… try those two steps first.. and we can move forward from there.
 *  Thread Starter [kimbedi](https://wordpress.org/support/users/kimbedi/)
 * (@kimbedi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637298)
 * Hi
 * done both but the same result…
 *  Plugin Author [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637301)
 * Okay, what browser are you using?
 * We are going to need to inspect the browser console; and see if we find any errors
   or notices.
 *  Thread Starter [kimbedi](https://wordpress.org/support/users/kimbedi/)
 * (@kimbedi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637303)
 * chrome Version 31.0.1650.63
 *  Plugin Author [Josh](https://wordpress.org/support/users/josh401/)
 * (@josh401)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637512)
 * I have attempted to replicate this issue across multiple browsers and server 
   installations. I am completely at a loss.
 * Are you familiar at all with [browser debugging tools](https://codex.wordpress.org/Debugging_in_WordPress)?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error Message’ is closed to new replies.

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 * [Ultimate TinyMCE](https://wordpress.org/plugins/ultimate-tinymce/)
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 * 7 replies
 * 2 participants
 * Last reply from: [Josh](https://wordpress.org/support/users/josh401/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/error-message-300/#post-4637512)
 * Status: resolved