Title: Error Message
Last modified: August 30, 2016

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# Error Message

 *  Resolved [Ed G](https://wordpress.org/support/users/ed-g/)
 * (@ed-g)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/error-message-464/)
 * I’m using version 6.1.8 of WP Support Plus. I started getting this error message
   when viewing a ticket as admin in the WP backend:
 * Notice: Trying to get property of non-object in /wp-content/plugins/wp-support-
   plus-responsive-ticket-system/includes/admin/getTicketsByFilter.php on line 71
 * The problem is caused by the plugin’s failure to properly handle users that are
   no longer registered in WordPress. In other words, if user JohnDoe creates a 
   ticket and then user JohnDoe is deleted, any tickets he created become orphans
   and WP Support Plus generates this error message.
 * The way to correct the error is to delete the orphan ticket.
 * There are two concerns here:
 * 1. Relying on users existing forever is bad programming practice. Users come 
   and go. They should not be used as permanent key values.
 * 2. Restricting ticket deletion to only “pro” plan means I had to go into the 
   database and manually delete the offending ticket. This is bad programming practice.
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/error-message-464/#post-6611474)
 * Hi there,
 * This is demo version available on wordpress.org to check customers compatibility
   with there website.
    Pro version must not have such issues and if have will be
   fixed after reported.

Viewing 1 replies (of 1 total)

The topic ‘Error Message’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
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## Tags

 * [wp support plus](https://wordpress.org/support/topic-tag/wp-support-plus/)

 * 1 reply
 * 2 participants
 * Last reply from: [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/error-message-464/#post-6611474)
 * Status: resolved