Title: Error Message Last modified: January 5, 2017 --- # Error Message * [Sarah78](https://wordpress.org/support/users/sarah78/) * (@sarah78) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/) * The cc option on my form produces this error message after clicking “donate now”: * Error: There was an issue processing your donation: {“name”:”UNAUTHORIZED_PAYMENT”,” message”:”Unauthorized payment.”,”information_link”:”[https://developer.paypal.com/webapps/developer/docs/api/#UNAUTHORIZED_PAYMENT”](https://developer.paypal.com/webapps/developer/docs/api/#UNAUTHORIZED_PAYMENT”);,” debug_id”:”2b11fd75b621a”} Please try again. * Any help you could provide would be appreciated! Thanks! Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8624289) * Hi there, * If you have a premium gateway like PayPal Pro, then your best bet is to submit your ticket here: [https://givewp.com/support](https://givewp.com/support) — we can help you best there. * I’d also suggest reading our docs on running Give in “Test Mode” here: [https://givewp.com/documentation/core/test-mode/](https://givewp.com/documentation/core/test-mode/)— that might help a bit, specifically making sure you are using PayPal Pro test credit card numbers. * When you submit there, please provide a link to your donation form so we can see the problem live. * Thanks! * Thread Starter [Sarah78](https://wordpress.org/support/users/sarah78/) * (@sarah78) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8626005) * A: I did submit a ticket on Wednesday. I have no way of checking on the status of the ticket when logged into Give so I posted in the forums after not hearing back from anyone in 24 hours. I will resubmit a ticket now though. * ORIGINAL TICKET: If you need to reference this ticket for any reason, this is your ticket number: #5271 * RESUBMITTED TICKET: If you need to reference this ticket for any reason, this is your ticket number: #5303 * B: I originally tested the cc section in sandbox and it worked. - This reply was modified 9 years, 5 months ago by [Sarah78](https://wordpress.org/support/users/sarah78/). - This reply was modified 9 years, 5 months ago by [Sarah78](https://wordpress.org/support/users/sarah78/). - This reply was modified 9 years, 5 months ago by [Sarah78](https://wordpress.org/support/users/sarah78/). - This reply was modified 9 years, 5 months ago by [Sarah78](https://wordpress.org/support/users/sarah78/). * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8626754) * Please check your spam. All replies to our Priority Support go straight back to you via email. All tickets have been responded to. Apologies for the inconvenience. * Thread Starter [Sarah78](https://wordpress.org/support/users/sarah78/) * (@sarah78) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8626835) * Hey Matt, I have checked my spam, trash and inbox and unfortunately, I don’t have any emails from Give except for the confirmation emails for my tickets. * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8626892) * Oh man! We are failing you right now. Sheesh! * OK. Give me just a few minutes and I’ll make sure you get the royal treatment. * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8626916) * OK, I found your ticket and we responded within 2 hours. Here’s the screenshot. Please review that and let me know if you have further questions and I’ll do my best to answer from here so we can get this wrapped up for you: * ![Sarah's HelpScout Ticket](https://i0.wp.com/givewp.com/_screenshots/sarah_matrixllc_help_scout. png?ssl=1) * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8627025) * Also, from what I’m seeing there, it looks to me like you have the TEST credentials entered, but maybe not the LIVE credentials. Or you have the credentials swapped. Make sure you review our docs on the API credentials carefully: * [https://givewp.com/documentation/add-ons/paypal-pro-gateway/](https://givewp.com/documentation/add-ons/paypal-pro-gateway/) * Let me know what you find. * Thread Starter [Sarah78](https://wordpress.org/support/users/sarah78/) * (@sarah78) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8627116) * I have turned off all the plugins and am still getting the error message. However, when poking around in PayPal, it looks like I did not enable the feature that allows me to directly accept payments via cc. I have enabled that feature, but it requires some sort of verification by Paypal. Once I get confirmation of the feature being enabled, I will test again and we can go from there, I guess. * Thanks for your help with this. I just wish I knew why I’m not receiving your emails. - This reply was modified 9 years, 5 months ago by [Sarah78](https://wordpress.org/support/users/sarah78/). * Thread Starter [Sarah78](https://wordpress.org/support/users/sarah78/) * (@sarah78) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8634399) * Hey Matt, I have received verification from PayPal that we are now set up to take direct cc payments, however I am still getting the error message. * Live API credentials should be up. * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8635652) * Hi Sarah, * I need to see some important info to help. Instead of our Priority Support channel, try our contact form: [https://givewp.com/contact-us](https://givewp.com/contact-us) * Choose “I am responding to your request to contact Give” as your option and provide the link to this support ticket so we know what your contact is in reference too. Hopefully you’ll see our replies there. Thanks! * Thread Starter [Sarah78](https://wordpress.org/support/users/sarah78/) * (@sarah78) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8635691) * Done and done! Thanks for all your help, Matt. * Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * (@webdevmattcrom) * [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8635803) * Just FYI that I replied to your email. Please check SPAM. Looking forward to hearing from you over there. Thanks! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Error Message’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) ## Tags * [paypal](https://wordpress.org/support/topic-tag/paypal/) * 12 replies * 2 participants * Last reply from: [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/) * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/error-message-573/#post-8635803) * Status: not resolved