Title: Error message
Last modified: November 4, 2019

---

# Error message

 *  [rebah](https://wordpress.org/support/users/rebah/)
 * (@rebah)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/error-message-782/)
 * Hi,
 * I’m trying to setup the plugin, but when I want to test my settings it says ‘
   The extension imap.so can’t be loaded, please change your PHP configuration to
   allow or use the POP3 method without IMAP extension” (Translated from Dutch)
 * Any idea what causes this message? I have tried setting it as both IMAP and POP3,
   with and without SSL. With all settings I get the same message.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/)
 * (@abdultikweb)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/error-message-782/#post-12097291)
 * Hello,
 * Please enable imap extension from you PHP configuration. If you are using cPanel
   hosting, you can find it within “Select PHP version” option.
 * Thanks
 *  Thread Starter [rebah](https://wordpress.org/support/users/rebah/)
 * (@rebah)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/error-message-782/#post-12097807)
 * Got it, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error message’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/bounce-handler-mailpoet_cb522b.svg)
 * [Bounce Handler MailPoet 3](https://wordpress.org/plugins/bounce-handler-mailpoet/)
 * [Support Threads](https://wordpress.org/support/plugin/bounce-handler-mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/bounce-handler-mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bounce-handler-mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bounce-handler-mailpoet/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [rebah](https://wordpress.org/support/users/rebah/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/error-message-782/#post-12097807)
 * Status: not resolved