Thank your for joining the Hoboken Chess Tournament! See you on October 17.
\nAny questions let us know!
\nThank you,
\nPlay Hoboken Chess
\n201-876-9666","conditions":[]}]},"status":"publish","version":"1.15.4"}`
* Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
* (@wpmudevsupport11)
* [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-14995844)
* Hi [@mikemess99](https://wordpress.org/support/users/mikemess99/),
* Thanks for sharing the export, on further checking I’m afraid I could replicate
it as a bug. It seems like the payment is failing due to “**Pre-fill Billing
Details**” not having any options selected.
* Could you please check whether it works if you assign a field or when you **disable**“
Pre-fill Billing Details” as a whole?
* [⌊Screenshot from 2021-10-22 17-01-43.png⌉⌊Screenshot from 2021-10-22 17-01-43.
png⌉[
* I’m reporting this behaviour to our team’s attention so that it could be fixed
in the next update asap.
* Kind Regards,
Nithin
* Thread Starter [mikemess99](https://wordpress.org/support/users/mikemess99/)
* (@mikemess99)
* [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15004522)
* i tried disabling and it still did not work. i was unable to assign a field for“
address”. Anything else I can do? Or is bug fixed yet? Thanks.
* Thread Starter [mikemess99](https://wordpress.org/support/users/mikemess99/)
* (@mikemess99)
* [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15011626)
* Checking in. Still does not seem to be working. Please advise as I need this
fixed for my website. Thank you.
* Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
* (@wpmudev-support8)
* [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15011957)
* Hi [@mikemess99](https://wordpress.org/support/users/mikemess99/)
* The “address” field can’t be assigned because there’s no address field on form.
You would need to add the “address” type field (doesn’t have to be set as required)
and only then you could assign it to the “Billing address” in PayPal payment
settings.
* As for the fix, this is a freshly discovered issue and while it’s already reported
to our developers and they are looking into it, I don’t yet have an ETA on fix
release, I’m afraid.
* However, I’m a bit surprised that disabling the “pre-filing billing details”
option didn’t help. I just tested your form again on my end and I had no issues
with this option disabled.
* Are you using any caching on site or a server that site is hosted with? If yes,
could you try disabling that “pre-fill billing details” option again but then
make sure to actually update the form (otherwise changes won’t be applied) and
clear all possible cache that you know of/can think of on site/server?
* Kind regards,
Adam
* Thread Starter [mikemess99](https://wordpress.org/support/users/mikemess99/)
* (@mikemess99)
* [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15016522)
* Still not working for me. I cleared cache and everything. See export below:
* `{"type":"form","data":{"fields":[{"id":"select-2","element_id":"select-2","form_id":"
wrapper-7708-9312","type":"select","options":[{"label":"Pick one","value":"pick-
one","limit":"","key":"3852-1222"},{"label":"Adult","value":"adult","limit":"","
key":"3419-6242"},{"label":"Child","value":"child","limit":"","default":"","key":"
8659-8061"}],"cols":"12","conditions":[],"wrapper_id":"wrapper-7708-9312","value_type":"
single","field_label":"Pick an Event","options_bulk_editor":"Pick one; pick-one;
0 Adult; adult; 0 Child; child; 0","placeholder":"","required":"1"},{"id":"name-
1","element_id":"name-1","form_id":"wrapper-6899-1927","type":"name","options":[],"
cols":"12","conditions":[],"wrapper_id":"wrapper-6899-1927","field_label":"Player's
Name","placeholder":"E.g. John Doe","prefix_label":"Prefix","fname_label":"First
Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"
E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","prefix":"
true","fname":"true","mname":"true","lname":"true","required_message":"Name is
required.","prefix_required_message":"Prefix is required.","fname_required_message":"
First Name is required.","mname_required_message":"Middle Name is required.","
lname_required_message":"Last Name is required.","required":"1"},{"id":"email-
1","element_id":"email-1","form_id":"wrapper-6671-1656","type":"email","options":[],"
cols":"12","conditions":[],"wrapper_id":"wrapper-6671-1656","validation":"","
placeholder":"E.g. john@doe.com","field_label":"Email Address","required":"1","
required_message":"Email Address is required"},{"id":"phone-1","element_id":"
phone-1","form_id":"wrapper-7190-3637","type":"phone","options":[],"cols":"12","
conditions":[],"wrapper_id":"wrapper-7190-3637","required":"1","limit":"10","
limit_type":"characters","validation":"none","field_label":"Phone","placeholder":"
E.g. +1 300 400 5000","required_message":"Phone Number is required"},{"id":"text-
1","element_id":"text-1","form_id":"wrapper-8793-5359","type":"text","options":[],"
cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"child"}],"
wrapper_id":"wrapper-8793-5359","input_type":"line","limit_type":"characters","
field_label":"Child's Age","placeholder":"E.g. 18","required":"1","required_message":"
Age is required"},{"id":"text-2","element_id":"text-2","form_id":"wrapper-2182-
4076","type":"text","options":[],"cols":"12","conditions":[{"element_id":"select-
2","rule":"is","value":"adult"}],"wrapper_id":"wrapper-2182-4076","input_type":"
line","limit_type":"characters","field_label":"Estimated Rating","placeholder":"
i.e. Chess.com rating","required":"","required_message":"Rating is required"},{"
id":"select-1","element_id":"select-1","form_id":"wrapper-2790-8547","type":"
select","options":[{"label":"No","value":"no","limit":"","key":"3419-6242","calculation":"
5"},{"label":"Yes","value":"yes","limit":"","key":"3852-1222","calculation":"
30"}],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"
pick-one"}],"wrapper_id":"wrapper-2790-8547","value_type":"single","field_label":"
Would you like to register for the next three tournaments for $30?","options_bulk_editor":"
No; no; 0 Yes; yes; 0","calculations":"true","required":"","condition_action":"
hide"},{"id":"calculation-1","element_id":"calculation-1","form_id":"wrapper-
5090-5324","type":"calculation","options":[],"cols":"12","conditions":[{"element_id":"
select-2","rule":"is","value":"pick-one"}],"wrapper_id":"wrapper-5090-5324","
field_label":"Cost","formula":"{select-1}","condition_action":"hide","prefix":"
$"},{"id":"paypal-1","element_id":"paypal-1","form_id":"wrapper-2911-3984","type":"
paypal","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-2911-3984","
mode":"live","currency":"USD","amount_type":"fixed","label":"checkout","color":"
gold","shape":"rect","layout":"vertical","tagline":"true","locale":"en_US","debug_mode":"
disable","height":"40","amount":"5","variable":"calculation-1","condition_action":"
hide","billing-details":"false","billing-email":"email-1","billing-name":"name-
1"}],"settings":{"pagination-header":"nav","paginationData":{"pagination-header-
design":"show","pagination-header":"nav"},"formName":"November Chess Tournament
Form","version":"1.15.4","form-border-style":"none","form-padding":"","form-border":"","
fields-style":"open","validation":"on_submit","akismet-protection":"1","form-
style":"default","enable-ajax":"true","autoclose":"true","submission-indicator":"
show","indicator-label":"Submitting...","form-type":"default","submission-behaviour":"
behaviour-hide","thankyou-message":"Thank you for contacting us, we will be in
touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-
form-message":"Error: Your form is not valid, please fix the errors!"},"validation-
inline":"1","form-expire":"no_expire","form-padding-top":"0","form-padding-right":"
0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","
form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-
family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-
title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-
size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","
cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-
font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"
left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-
input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"
Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-
font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-
family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","
cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-
multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-
font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"
16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","
cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-
font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-
font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-
timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-
font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-
family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","
cform-pagination-font-weight":"normal","payment_require_ssl":"","submission-file":"
delete","form_name":"november-chess-tournament-form","form_status":"publish"},"
client_id":null,"notifications":[{"slug":"notification-1234-4567","label":"Admin
Email","email-recipients":"default","recipients":"michaelmessenger82@gmail.com,
ian@hobokengolf.com","email-subject":"New Form Entry #{submission_id} for {form_name}","
email-editor":"You have a new website form submission:
{all_fields}
---
This message was sent from {site_url}.","email-attachment":"true","
conditions":[]},{"slug":"notification-6850-2373","recipients":"{email-1}","email-
recipients":"default","routing":[],"label":"Sign Ups","email-subject":"Hoboken
Chess Tournament - October 17","email-editor":"
Thank your for joining the Hoboken Chess Tournament! See you on October 17.
\nAny questions let us know!
\nThank you,
\nPlay Hoboken Chess
\n201-876-9666","conditions":[]}]},"status":"publish","version":"1.15.4"}` * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15019866) * Hello [@mikemess99](https://wordpress.org/support/users/mikemess99/) ! * As suggested in the other ticket, please try using a new set of PayPal API keys and see whether that fixes the issue. * Kind regards, Pawel * Thread Starter [mikemess99](https://wordpress.org/support/users/mikemess99/) * (@mikemess99) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15026891) * I did this and it is still not working! I really need to resolve this ASAP. Who can help get this resolved sooner? * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-922/#post-15030952) * Hello [@mikemess99](https://wordpress.org/support/users/mikemess99/) ! * I trust you’re doing well today! * Unfortunately the bug is still waiting for a fix and inclusion into one of the upcoming versions of Forminator. * In the meantime, recreating the form from scratch without enabling the affected options may be a possible solution. * Kind regards, Pawel * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [4 years, 6 months ago](https://wordpress.org/support/topic/error-message-922/#post-15066969) * Hello [@mikemess99](https://wordpress.org/support/users/mikemess99/) , * Have you tried my colleague’s suggestion about recreating the form? * > In the meantime, recreating the form from scratch without enabling the affected > options may be a possible solution. * Let us know if that worked for you. * kind regards, Kasia * Thread Starter [mikemess99](https://wordpress.org/support/users/mikemess99/) * (@mikemess99) * [4 years, 6 months ago](https://wordpress.org/support/topic/error-message-922/#post-15078249) * I think the issue was that I had an outstanding item with PayPayl so the keys were not working. I wish PayPal would have let me known this. I had to proactively ask them if there was a reason my keys were not working. It seems to be working now. Thank you. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Error MEssage’ is closed to new replies. *  * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) * 12 replies * 5 participants * Last reply from: [mikemess99](https://wordpress.org/support/users/mikemess99/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/error-message-922/#post-15078249) * Status: resolved