Title: Error message
Last modified: February 10, 2023

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# Error message

 *  Resolved [designbysue](https://wordpress.org/support/users/designbysue/)
 * (@designbysue)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-977/)
 * I am getting the following message when someone signs up for my newsletter using
   Mail Poet
 * “**There was an error subscribing to MailPoet. Subscriber added to lists, but
   confirmation email failed to send: there was an error when sending a confirmation
   email for your subscription. please contact the website owner.**“
 * I have checked my settings and have the site set up to use Mail Poet Sending 
   Service. I have seen posts saying I need to reset my account with Mail Post (
   or something to that effect). Any assistance greatly appreciated!!
    1.  What is causing this error
    2. How do I fix it
    3. If it is the sending service how to I reset it.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-message-977/#post-16468809)
 * Hi there [@designbysue](https://wordpress.org/support/users/designbysue/),
 * That error can be displayed if your MailPoet.com subscription is still Pending
   Approval with our team — what is the domain of the site where you are seeing 
   that message displayed?
 *  Thread Starter [designbysue](https://wordpress.org/support/users/designbysue/)
 * (@designbysue)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-message-977/#post-16469901)
 * [http://loxalucieheadwaters.org](http://loxalucieheadwaters.org)
 *  Plugin Support [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * (@kellymetal)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/error-message-977/#post-16472613)
 * Hi there,
 * Thank you for sharing that. I’ve sent an email to your account email address 
   regarding sending for your account.
 * Please get back to us directly via that email. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error message’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Kel C. a11n](https://wordpress.org/support/users/kellymetal/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/error-message-977/#post-16472613)
 * Status: resolved