Title: Error message
Last modified: March 16, 2023

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# Error message

 *  Resolved [abcman402](https://wordpress.org/support/users/abcman402/)
 * (@abcman402)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-message-981/)
 * i usually get this message everytime a scheduled backup is about to happen on
   my wordpress site from the plugin
 * “There was an error during automatic backup, please
   check the logs. Error: Could
   not make the backupdue to internal server error.”
 * BMI-jaEIvkpH-2503015:56

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-message-981/#post-16590176)
 * Hi [@abcman402](https://wordpress.org/support/users/abcman402/)
 * My apologies for delayed reply.
 * Basing on your debug code, backup process seem to be successful.
   I didn’t notice
   any errors in your logs, so I assume it’s a false positive.
 * Such false positive may happen when your browser loses connection with your server.
 * To confirm that, simply check if any new file is listed inside backup(s) list
   in our plugin settings.
   That list can display only valid and restorable backups,
   if it’s there you don’t have to worry about anything, the backup was successful.
 * If the file is not listed or you want to resolve issue with false positive:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
 * Once done, try it out by running new backup.
 * Let me know if that resolves your issue 🙂
   Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-message-981/#post-16623787)
 * As we didn’t hear any reply in last days.
   I can assume that you resolved the 
   issue.
 * Feel free to open new topic if I am wrong!
   Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/error-message-981/#post-16623787)
 * Status: resolved