Title: error message always appears
Last modified: October 30, 2020

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# error message always appears

 *  Resolved [rodattac](https://wordpress.org/support/users/rodattac/)
 * (@rodattac)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-always-appears/)
 * Hello,
 * Il seems that all new customer see the following error message even if it is 
   the first time they connect
 * Here it is:
    “You have already used up your trial membership. Please select a
   full membership to checkout”
 * I wonder why it appears even if the customer never choose this plan
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-always-appears%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/)
 * (@andrewza)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-always-appears/#post-13600792)
 * Hi [@rodattac](https://wordpress.org/support/users/rodattac/)
 * Thank you for using Paid Memberships Pro.
 * Do you have any custom code running on your site? As Paid Memberships Pro does
   not restrict the amount of times a user can purchase/renew a membership level
   unless done with custom code.
 * Please let me know if you have any custom code/other PMPro Add Ons that may affect
   your checkout.
 *  Thread Starter [rodattac](https://wordpress.org/support/users/rodattac/)
 * (@rodattac)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-always-appears/#post-13600811)
 * I use BuddyPress for the first subscription a free one
    then its paid member 
   ship pro that’s deals with the others
 * I have got also “grimlock for paidmembersship pro”
    I use the thème gwangi
 * What could I say? No custom code
    I can’t see the error message searching in 
   the files of paidmembersship pro
 * I don’t know if paidmembersship pro is responsible for that inconvenient…
 *  Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/)
 * (@andrewza)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-always-appears/#post-13610744)
 * I’ve done some searching and found that line of message that is due from this
   guide (custom code) – [https://www.paidmembershipspro.com/offer-trial-memberships-that-can-only-be-used-once/](https://www.paidmembershipspro.com/offer-trial-memberships-that-can-only-be-used-once/)
 * Please can you open a ticket on [http://www.paidmembershipspro.com](http://www.paidmembershipspro.com)
   so someone from our team can help you troubleshoot this further.
 *  Thread Starter [rodattac](https://wordpress.org/support/users/rodattac/)
 * (@rodattac)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-always-appears/#post-13610865)
 * thank you

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘error message always appears’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [rodattac](https://wordpress.org/support/users/rodattac/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/error-message-always-appears/#post-13610865)
 * Status: resolved