Title: Error message : cannot access the image
Last modified: November 9, 2022

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# Error message : cannot access the image

 *  Resolved [dvandenzande](https://wordpress.org/support/users/dvandenzande/)
 * (@dvandenzande)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-cannot-access-the-image/)
 * Hello,
 * I try your extension which look very interesting.
    I have created a VR test with
   one image.
 * When i click on the preview button, i hve an error message : the file ……jpg could
   not be accessed. But if i click on this error message, the image appears on my
   browser …
 * What is wrong ?
 * Ty
    Didier

Viewing 1 replies (of 1 total)

 *  [Jahir Chowdhury](https://wordpress.org/support/users/jahirchowdhury/)
 * (@jahirchowdhury)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/error-message-cannot-access-the-image/#post-16207007)
 * Hi [@dvandenzande](https://wordpress.org/support/users/dvandenzande/) ,
 * Sorry for getting back late.
 * Sometimes when you add a tour to your site, you might face this issue – rather
   than loading the tour it will give the error “THE FILE (…) COULD NOT BE ACCESSED.”
 * This error shows up when you are running a website under “HTTPS” (secured with
   SSL certificate) whereas your image link is under “HTTP” (unsecured).
 * To solve this issue, go to your WordPress Dashboard > Settings > General.
 * Here, make sure you have “http” added to both “WordPress Address (URL)” and “
   Site Address (URL)”.
 * And that’s it.
 * Your virtual tour should load with no issues.
 * Let us know if you face any further issues.
 * Regards,

Viewing 1 replies (of 1 total)

The topic ‘Error message : cannot access the image’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jahir Chowdhury](https://wordpress.org/support/users/jahirchowdhury/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/error-message-cannot-access-the-image/#post-16207007)
 * Status: resolved