Title: error message during malware scan Last modified: October 24, 2022 --- # error message during malware scan * Resolved [vanessa6297](https://wordpress.org/support/users/vanessa6297/) * (@vanessa6297) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/) * I recently reinstalled the software and was running the malware scan and see this error message: Unexpected response code: 503. Error: Error Stage: frontend_analysis * I haven’t changed any settings but don’t know what caused the error. Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/) * (@dimitrycleantalk) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16130699) * Hello, [@vanessa6297](https://wordpress.org/support/users/vanessa6297/) * Please, deactivate the CleanTalk plugin with the Complete Deactivation option: WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings— > enable “Complete Deactivation” —> Save Changes. Plugins —> Installed plugins— > Security by CleanTalk —> Deactivate and Activate * Did it help? * Thread Starter [vanessa6297](https://wordpress.org/support/users/vanessa6297/) * (@vanessa6297) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16130709) * Thanks, I’ll try this. I’ll run a new scan on Tuesday. If I have any other issues I’ll follow up with this question. * Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/) * (@dimitrycleantalk) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16130749) * You’re welcome! * Feel free to contact us. * Thread Starter [vanessa6297](https://wordpress.org/support/users/vanessa6297/) * (@vanessa6297) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16132788) * Edit: the error message during scan now states this: Nonce had been changed. Please, restart the scan. Stage: frontend_analysis * I ran a new scan and I see the previously posted error. It still displays an error on the front-end analysis it’s not displaying the 503 error. * the dashboard states the following: * Error establishing a database connection This either means that the username and password information in your wp-config.php file is incorrect or that contact with the database server at localhost could not be established. This could mean your host’s database server is down. - This reply was modified 3 years, 7 months ago by [vanessa6297](https://wordpress.org/support/users/vanessa6297/). * Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/) * (@dimitrycleantalk) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16132864) * Could you please disable the “Use WordPress HTTP API” option? * WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings— > disable “Use WordPress HTTP API” —> Save Changes. * Did it help? * Thread Starter [vanessa6297](https://wordpress.org/support/users/vanessa6297/) * (@vanessa6297) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16132987) * Edit: I turned off the use WordPress API but still encounter this error message during a new scan: Nonce had been changed. Please, restart the scan. Stage: frontend_analysis * I’ll try this and update the post if there are any further issues. - This reply was modified 3 years, 7 months ago by [vanessa6297](https://wordpress.org/support/users/vanessa6297/). * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16134261) * Okay, [@vanessa6297](https://wordpress.org/support/users/vanessa6297/). Let us know the results. * Thread Starter [vanessa6297](https://wordpress.org/support/users/vanessa6297/) * (@vanessa6297) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16137145) * Every update I tried to run yesterday after following the original instructions I seem to encounter an error. It is a 503 server connection error or a Nonce had been changed. Please, restart the scan. Stage: frontend_analysis error. * I deactivated the Use WordPress HTTP API in the security plugin and clean talk antispam but still have errors. We are back to the following error message: * Unexpected response code: 0. Error: timeout Stage: frontend_analysis * I’m going to reach out to my hosting provider and see if they can give me some clarity on the issue as well while I wait for your reply. * Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/) * (@eugenecleantalk) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16137797) * We need additional details about your website. Please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open); and add a link to this topic, so we can identify you quickly. * Thread Starter [vanessa6297](https://wordpress.org/support/users/vanessa6297/) * (@vanessa6297) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16137837) * Thanks for the tip the support request has been created. I also linked to this question per your suggestion. * Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/) * (@eugenecleantalk) * [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16137923) * Thank you [@vanessa6297](https://wordpress.org/support/users/vanessa6297/). * We have received a ticket from you. Let’s continue our conversation there. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘error message during malware scan’ is closed to new replies. * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712) * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/) * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/) * 12 replies * 4 participants * Last reply from: [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-malware-scan/#post-16137923) * Status: resolved