Error message during onboarding

  • Resolved Kris C

    (@kcor555)


    4 years, 7 months ago

    Problem during configuration with SendGrid. On step 3 I am getting
    Error Message: Could not create directory.
    Any idea what is causing this and possible solution? Screenshot of error message.
    ScreenShot

    • This topic was modified 4 years, 7 months ago by Kris C.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    4 years, 7 months ago

    Hi @kcor555,

    Thanks for reaching out. The error message usually indicates an issue with the files and folders permissions. The plugin wasn’t fully installed due to the permission. Please check your site’s files and folders permissions or contact your web host to look into it.

    I hope this helps!

    Sanjeev Aryal

    (@sanzeeb3)

    4 years, 7 months ago

    Hi @kcor555,

    I wanted to share information on the issue. It looks like on the setup wizard step 3, the “Smart Contact Form” option is checked which attempts to install the WPForms plugin on your site and due to the files and folder permissions described above, the WPForms plugin could not be installed.

    In the meantime, you can uncheck the “Smart Contact Form” option in step 3 to complete the Sendgrid mailer setup.

    Thank you!

    Sanjeev Aryal

    (@sanzeeb3)

    4 years, 6 months ago

    Hi @kcor555,

    We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    Thread Starter Kris C

    (@kcor555)

    4 years, 6 months ago

    Hi @sanzeeb3,
    Sorry for the late reply. Unchecking the “Smart Contact Form” did the trick.

    Thank you for the response and follow-up!

Viewing 4 replies - 1 through 4 (of 4 total)

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