Title: Error message during onboarding
Last modified: November 3, 2021

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# Error message during onboarding

 *  Resolved [Kris C](https://wordpress.org/support/users/kcor555/)
 * (@kcor555)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-onboarding/)
 * Problem during configuration with SendGrid. On step 3 I am getting
    Error Message:
   Could not create directory. Any idea what is causing this and possible solution?
   Screenshot of error message. [ScreenShot](https://ibb.co/CM6ZCLM)
    -  This topic was modified 4 years, 7 months ago by [Kris C](https://wordpress.org/support/users/kcor555/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-onboarding/#post-15046158)
 * Hi [@kcor555](https://wordpress.org/support/users/kcor555/),
 * Thanks for reaching out. The error message usually indicates an issue with the
   files and folders permissions. The plugin wasn’t fully installed due to the permission.
   Please check your site’s [files and folders permissions](https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/)
   or contact your web host to look into it.
 * I hope this helps!
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/error-message-during-onboarding/#post-15047070)
 * Hi [@kcor555](https://wordpress.org/support/users/kcor555/),
 * I wanted to share information on the issue. It looks like on the setup wizard
   step 3, the “Smart Contact Form” option is checked which attempts to install 
   the WPForms plugin on your site and due to the files and folder permissions described
   above, the WPForms plugin could not be installed.
 * In the meantime, you can uncheck the “Smart Contact Form” option in step 3 to
   complete the Sendgrid mailer setup.
 * Thank you!
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-message-during-onboarding/#post-15068362)
 * Hi [@kcor555](https://wordpress.org/support/users/kcor555/),
 * We haven’t heard from you in about a week, so I’m going to go ahead and mark 
   this ticket resolved. If you still have questions, though, please feel welcome
   to continue the conversation.
 *  Thread Starter [Kris C](https://wordpress.org/support/users/kcor555/)
 * (@kcor555)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/error-message-during-onboarding/#post-15075057)
 * Hi [@sanzeeb3](https://wordpress.org/support/users/sanzeeb3/),
    Sorry for the
   late reply. Unchecking the “Smart Contact Form” did the trick.
 * Thank you for the response and follow-up!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error message during onboarding’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Kris C](https://wordpress.org/support/users/kcor555/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/error-message-during-onboarding/#post-15075057)
 * Status: resolved