Title: Error message from wordpress.
Last modified: February 13, 2026

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# Error message from wordpress.

 *  Resolved [runat](https://wordpress.org/support/users/runat/)
 * (@runat)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-6/)
 * Hi,
   I got a message from wordpress. The subject is “We are experiencing technical
   difficulties with the site”.
 * In the mail, there are some error details, but I couldn’t understand what is 
   the problem and cause.
   How can I address this issue and where should I contact
   to know the details?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-6/#post-18821058)
 * _*Moved from wrong forum to correct one.*_
 * > where should I contact to know the details?
 * Just to get this out of the way, if anyone contacts you from this forum directly,
   please let us know. They’ll be banned promptly as these forums are not for soliciting
   paid work.
 * Without dropping the entire log here (that does not work) can you provide some
   more detail from the error message? A couple of lines from the error may help.
 *  Thread Starter [runat](https://wordpress.org/support/users/runat/)
 * (@runat)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-6/#post-18821080)
 * Thank you so much for your support. I understand.
 * Let me share the part of the contents from the email.
   WordPress has the ability
   to detect when a plugin or theme has caused a fatal error and notify you with
   this automatic email.In this case, WordPress caught the error in the plugin Elementor.
 * Error details
 * An error of type E_ERROR occurred in file (PATH)
 * Error message:
   Uncaught Error: Call to undefined method ElementorModules\Module::
   get_ally_external_scanner_url()
 * Please let me know if I should share more information. 
   Thank you.
 *  Moderator [threadi](https://wordpress.org/support/users/threadi/)
 * (@threadi)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-6/#post-18821135)
 * Unfortunately, this also appears to be only part of the error message. However,
   it indicates an error in one of the Elementor plugins you are using. Either Elementor
   itself or a plugin that extends it.
 * My recommendation: take another close look to see if you can see the name of 
   the plugin in the error message. If so, contact the support team for the plugin
   in question to find a solution.
 *  Thread Starter [runat](https://wordpress.org/support/users/runat/)
 * (@runat)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-6/#post-18825314)
 * Hi, thank you for your reply.
   I understand.I will contact elementor support teamThank
   you.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [runat](https://wordpress.org/support/users/runat/)
 * Last activity: [3 months, 2 weeks ago](https://wordpress.org/support/topic/error-message-from-wordpress-6/#post-18825314)
 * Status: resolved

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