Title: Error message help
Last modified: August 22, 2016

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# Error message help

 *  [museumtrade](https://wordpress.org/support/users/museumtrade/)
 * (@museumtrade)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-message-help-9/)
 * I’m getting this message:
 * Error fetching buckets: Access Denied
 * Unfortunately I did not set up a bucket before I installed your very promising
   plugins (I have since set up a bucket on the S3 side, not via your plugin). Is
   that a problem? What can I do to remedy this error? I’m very novice for the record.
   I’m very eager to see your Pro offering!
 * [https://wordpress.org/plugins/amazon-s3-and-cloudfront/](https://wordpress.org/plugins/amazon-s3-and-cloudfront/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [museumtrade](https://wordpress.org/support/users/museumtrade/)
 * (@museumtrade)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-message-help-9/#post-5849734)
 * FYI, I fixed it by adding a new user and new group and getting this ID keys instead.
   Thanks again for the very promising plugin!!! Go “Brains” GO!
 *  Plugin Contributor [Iain Poulson](https://wordpress.org/support/users/polevaultweb/)
 * (@polevaultweb)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-message-help-9/#post-5849799)
 * Glad you got it sorted!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error message help’ is closed to new replies.

 * ![](https://ps.w.org/amazon-s3-and-cloudfront/assets/icon-256x256.jpg?rev=1809890)
 * [WP Offload Media Lite for Amazon S3, DigitalOcean Spaces, and Google Cloud Storage](https://wordpress.org/plugins/amazon-s3-and-cloudfront/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/amazon-s3-and-cloudfront/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/amazon-s3-and-cloudfront/)
 * [Active Topics](https://wordpress.org/support/plugin/amazon-s3-and-cloudfront/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/amazon-s3-and-cloudfront/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/amazon-s3-and-cloudfront/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Iain Poulson](https://wordpress.org/support/users/polevaultweb/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/error-message-help-9/#post-5849799)
 * Status: not resolved