Title: Error Message – Jetpack ? Last modified: June 8, 2021 --- # Error Message – Jetpack ? * Resolved [lalanyc](https://wordpress.org/support/users/lalanyc/) * (@lalanyc) * [5 years ago](https://wordpress.org/support/topic/error-message-jetpack/) * Hello, I am trying to set up WooCommerce Payments on my theme and I received the following error message: There was a problem connecting this site to WordPress. com: “The registration secrets sent by your site do not match the ones the Jetpack server has on record.” * It would be greatly appreciated if someone can help! Thank you! Viewing 8 replies - 1 through 8 (of 8 total) * [Radoslav Georgiev](https://wordpress.org/support/users/radogeorgiev/) * (@radogeorgiev) * [5 years ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14536176) * Hello there! * This message could be caused by various reasons. Could you please use [https://jptools.wordpress.com/debug/](https://jptools.wordpress.com/debug/) or provide your website’s URL so we could check it? * In case you’re uncomfortable sharing this information publicly, you could also reach our support team at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) and create a ticket there. * Thank you, Radoslav * Thread Starter [lalanyc](https://wordpress.org/support/users/lalanyc/) * (@lalanyc) * [5 years ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14536907) * I put my website in the jptools. The error message states: * Debug Unknown error * An unknown error has occurred. * I have my site live for right now so you can see: [http://www.lafreeimagery.com](http://www.lafreeimagery.com). Thank you. * [wbrubaker.a11n](https://wordpress.org/support/users/wbrubaker/) * (@wbrubaker) * [5 years ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14539521) * When I check it, I get a message that “Debug can’t find any records of in our database, which means it is not a Jetpack nor WPCOM site.” * Thread Starter [lalanyc](https://wordpress.org/support/users/lalanyc/) * (@lalanyc) * [5 years ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14541704) * Thank you [@wbrubaker](https://wordpress.org/support/users/wbrubaker/) . I am clueless to what any of this means. I don’t know what Jetpack or WPCOM is. Is there something I need to download for WooCommerce Payments to work? Thank you. * Plugin Support [tijosh](https://wordpress.org/support/users/tijosh/) * (@tijosh) * [5 years ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14543346) * Howdy [@lalanyc](https://wordpress.org/support/users/lalanyc/), * Would you mind sharing a copy of the site’s System Status Report? You can find it by going to your admin Dashboard and selecting **WooCommerce > Status**. * From there, select “Get system report” and then “Copy for support”. Once you’ve done that, please paste it here. That’ll help us provide the best next steps. Thanks! * Thread Starter [lalanyc](https://wordpress.org/support/users/lalanyc/) * (@lalanyc) * [4 years, 12 months ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14555196) * Hello, [@tijosh](https://wordpress.org/support/users/tijosh/) thank you for your help. I am including the system report below: * ``` ### WordPress Environment ### WordPress address (URL): https://lafreeimagery.com Site address (URL): https://lafreeimagery.com WC Version: 5.1.0 REST API Version: ✔ 5.1.0 WC Blocks Version: ✔ 4.4.3 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.0.2 Log Directory Writable: ✔ WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 32 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.6.51-cll-lve Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.1.0 WC Database Prefix: wp_ Total Database Size: 4.09MB Database Data Size: 3.30MB Database Index Size: 0.79MB wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_options: Data: 1.25MB + Index: 0.05MB + Engine MyISAM wp_postmeta: Data: 0.91MB + Index: 0.35MB + Engine MyISAM wp_posts: Data: 0.73MB + Index: 0.09MB + Engine MyISAM wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_usermeta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_indexable: Data: 0.22MB + Index: 0.09MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links: Data: 0.07MB + Index: 0.03MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 204 booked_appointments: 119 nav_menu_item: 103 oembed_cache: 4 page: 68 post: 4 product: 4 product_variation: 2 proof_gallery: 1 pt-music-album: 7 pt-portfolio: 19 revision: 75 shop_order: 28 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (23) ### Redux: by Redux.io + Dovy Paukstys – 4.1.24 Advanced Custom Fields: by Elliot Condon – 5.9.5 Black Studio TinyMCE Widget: by Black Studio – 2.6.9 Booked: by Boxy Studio – 2.3.1 Contact Form 7: by Takayuki Miyoshi – 5.4 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2 Envato Market: by Envato – 2.0.0 WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0 Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.17.4 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1 PixProof: by Pixelgrade – 2.0.1 PT Music Album: by Promo Theme – 1.0.3 PT Novo Shortcodes: by Promo Theme – 2.3.5 PT Portfolio: by Promo Theme – 1.0.5 Public Post Preview: by Dominik Schilling – 2.9.3 Temporary Login Without Password: by StoreApps – 1.6.13 Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0 WooCommerce Stripe Gateway: by WooCommerce – 5.2.0 WooCommerce Payments: by Automattic – 2.5.0 WooCommerce: by Automattic – 5.1.0 (update to version 5.4.1 is available) Yoast SEO: by Team Yoast – 15.5 WP Mail SMTP: by WPForms – 2.7.0 WPForms Lite: by WPForms – 1.6.6 ### Inactive Plugins (5) ### Akismet Anti-Spam: by Automattic – 4.1.9 Hello Dolly: by Matt Mullenweg – 1.7.2 Jetpack by WordPress.com: by Automattic – 9.5 Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.0.5 WooCommerce Shipping & Tax: by Automattic – 1.25.9 (update to version 1.25.13 is available) ### Must Use Plugins (1) ### installatron_hide_status_test.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #117 - /shop/ Cart: #118 - /cart/ Checkout: #119 - /checkout/ My account: #120 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Novo Version: 3.1.8 Author URL: http://themeforest.net/user/ypromo Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: novo/woocommerce/archive-product.php novo/woocommerce/cart/cart-empty.php novo/woocommerce/cart/cart-item-data.php novo/woocommerce/cart/cart-totals.php novo/woocommerce/cart/cart.php novo/woocommerce/cart/cross-sells.php novo/woocommerce/cart/mini-cart.php novo/woocommerce/cart/proceed-to-checkout-button.php novo/woocommerce/cart/shipping-calculator.php novo/woocommerce/checkout/form-billing.php novo/woocommerce/checkout/form-checkout.php novo/woocommerce/checkout/form-shipping.php novo/woocommerce/checkout/payment.php novo/woocommerce/checkout/review-order.php novo/woocommerce/content-product.php novo/woocommerce/content-single-product.php novo/woocommerce/content-widget-product.php novo/woocommerce/global/quantity-input.php novo/woocommerce/global/wrapper-end.php novo/woocommerce/global/wrapper-start.php novo/woocommerce/loop/add-to-cart.php novo/woocommerce/loop/loop-end.php novo/woocommerce/loop/loop-start.php novo/woocommerce/loop/no-products-found.php novo/woocommerce/loop/orderby.php novo/woocommerce/loop/pagination.php novo/woocommerce/loop/price.php novo/woocommerce/loop/rating.php novo/woocommerce/loop/result-count.php novo/woocommerce/loop/sale-flash.php novo/woocommerce/notices/error.php novo/woocommerce/notices/notice.php novo/woocommerce/notices/success.php novo/woocommerce/order/order-details-customer.php novo/woocommerce/order/order-details.php novo/woocommerce/order/tracking.php novo/woocommerce/product-searchform.php novo/woocommerce/single-product/add-to-cart/external.php novo/woocommerce/single-product/add-to-cart/grouped.php novo/woocommerce/single-product/add-to-cart/simple.php novo/woocommerce/single-product/add-to-cart/variable.php novo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php novo/woocommerce/single-product/meta.php novo/woocommerce/single-product/price.php novo/woocommerce/single-product/product-attributes.php novo/woocommerce/single-product/product-image.php novo/woocommerce/single-product/related.php novo/woocommerce/single-product/tabs/additional-information.php novo/woocommerce/single-product/tabs/description.php novo/woocommerce/single-product/tabs/tabs.php novo/woocommerce/single-product/title.php novo/woocommerce/single-product/up-sells.php novo/woocommerce/single-product-reviews.php novo/woocommerce/single-product.php novo/woocommerce/content-product_cat.php version 4.6.1 is out of date. The core version is 4.7.0 novo/woocommerce/taxonomy-product_cat.php version 4.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 43 Oldest: 2021-06-10 18:29:28 +0000 Newest: 2021-06-14 11:34:21 +0000 Pending: 5 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2021-06-20 16:00:59 +0000 ### Status report information ### Generated at: 2021-06-14 12:08:40 -04:00 ``` * Plugin Support [stephjacq a11n](https://wordpress.org/support/users/stephjacq/) * (@stephjacq) * Automattic Happiness Engineer * [4 years, 11 months ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14560329) * Thank you [@lalanyc](https://wordpress.org/support/users/lalanyc/). * Usually, no you don’t need to install anything extra to connect to WooCommerce Payments. However, sometimes the connection isn’t working properly, so we need an extra plugin. * Could you please download Jetpack, and install it on your site? [https://wordpress.org/plugins/jetpack](https://wordpress.org/plugins/jetpack) * Once you’ve done that, you will be offered different plans – scroll to the bottom to find the free plan, which is all you need to connect. * Next, try connecting WooCommerce Payments again. Let us know how you go. * [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/) * (@nicolamustone) * Automattic Happiness Engineer * [4 years, 11 months ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14585871) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error Message – Jetpack ?’ is closed to new replies. * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740) * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/) ## Tags * [error message](https://wordpress.org/support/topic-tag/error-message/) * [server](https://wordpress.org/support/topic-tag/server/) * 8 replies * 6 participants * Last reply from: [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/error-message-jetpack/#post-14585871) * Status: resolved