Title: ERROR MESSAGE & NO SUBSCRIBERS
Last modified: October 22, 2025

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# ERROR MESSAGE & NO SUBSCRIBERS

 *  Resolved [allonenurse](https://wordpress.org/support/users/allonenurse/)
 * (@allonenurse)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/error-message-no-subscribers/)
 * I am getting this error message when I try to view my subscribers. Please assist-
   Thanks
   “**Something went wrong while attempting to connect** Reported error:[
   account-error] The API returned a **401** response with this message: **This 
   account is not currently active. It is either expired, paused, archived, cancelled
   or temporarily suspended.** (status: 500)”

Viewing 1 replies (of 1 total)

 *  Plugin Support [Erica Franz](https://wordpress.org/support/users/ericakfranz/)
 * (@ericakfranz)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/error-message-no-subscribers/#post-18691028)
 * Hi [@allonenurse](https://wordpress.org/support/users/allonenurse/) 👋
 * Will you log directly into your OptinMonster account and check that it is active?
   You can do that here: [https://app.optinmonster.com/login](https://app.optinmonster.com/login)

Viewing 1 replies (of 1 total)

The topic ‘ERROR MESSAGE & NO SUBSCRIBERS’ is closed to new replies.

 * ![](https://ps.w.org/optinmonster/assets/icon-256x256.png?rev=1145864)
 * [Popup Builder & Popup Maker for WordPress – OptinMonster Email Marketing and Lead Generation](https://wordpress.org/plugins/optinmonster/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Erica Franz](https://wordpress.org/support/users/ericakfranz/)
 * Last activity: [7 months, 2 weeks ago](https://wordpress.org/support/topic/error-message-no-subscribers/#post-18691028)
 * Status: resolved