Title: Error Message on Subscription form
Last modified: January 16, 2023

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# Error Message on Subscription form

 *  Resolved [rgaleano](https://wordpress.org/support/users/rgaleano/)
 * (@rgaleano)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-on-subscription-form/)
 * Hi, we are using Mailpoet free version only to use a little form to capture Name
   and email of users. Form message is: 
   “There was an error when sending a confirmation
   email for your subscription. Please contact the website owner.”We are using the
   plugin on spanish, can you look all these images please?:[https://selper.info/mp/MP1.png](https://selper.info/mp/MP1.png)
   [https://selper.info/mp/MP2.png](https://selper.info/mp/MP2.png)[https://selper.info/mp/MP3.png](https://selper.info/mp/MP3.png)
   [https://selper.info/mp/MP4.png](https://selper.info/mp/MP4.png)[https://selper.info/mp/MP5.png](https://selper.info/mp/MP5.png)
   [https://selper.info/mp/MP6.png](https://selper.info/mp/MP6.png)[https://selper.info/mp/MP7.png](https://selper.info/mp/MP7.png)
   [https://selper.info/mp/MP8.png](https://selper.info/mp/MP8.png)[https://selper.info/mp/MP9.png](https://selper.info/mp/MP9.png)
   [https://selper.info/mp/MP10.png](https://selper.info/mp/MP10.png)
 * 
   Plugin was working without problen until 10 days ago when we had the last register
   of a user. At that moment we did’nt have account on mailpoet website. Now we 
   have to open account on website of plugin but don’t work.It was impossible to
   change or replace DNS and now We can’t see option on mailpoet account. Is it 
   totally necessary to do this? When we do the email test from wordpress message
   arrives without problem. “It works. Now you send your emails to the moon”Some
   idea please? Thanks a lot for your help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-on-subscription-form%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [rgaleano](https://wordpress.org/support/users/rgaleano/)
 * (@rgaleano)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-on-subscription-form/#post-16377538)
 * I forgot do two questions please, we don’t understand:
   Have we to ADD mailpoet
   DNS values on blank spaces in our domain account or REPLACE them for 2 original
   values? when we tryed to replace our account platform did not allow it.Does making
   this change affect how our website works or other features?Thanks!
 *  Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-on-subscription-form/#post-16394342)
 * Hey there [@rgaleano](https://wordpress.org/support/users/rgaleano/) !
 * The DNS settings for your site in the MailPoet.com account will not matter in
   this case, as you are not using the MailPoet Sending Service.
 * In this case, your site is using SMTP from your web host (I believe, unless you
   have another form of SMTP setup on your site that would bypass that).
 * I would recommend checking the logs for how you’re sending the mail and see if
   they offer any insight into why mailing has stopped.
 * Alternatively, you can use the MailPoet Sending Service to send your emails, 
   and we can help offer insight into why you might have sending issues. It’s included
   in the plan you have setup.
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-on-subscription-form/#post-16447922)
 * Hi there [@rgaleano](https://wordpress.org/support/users/rgaleano/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 *  Thread Starter [rgaleano](https://wordpress.org/support/users/rgaleano/)
 * (@rgaleano)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-on-subscription-form/#post-16450414)
 * Excuse me. I forgot send some answer, Issu is solved for me. Thanks a lot for
   your help.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error Message on Subscription form’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [rgaleano](https://wordpress.org/support/users/rgaleano/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/error-message-on-subscription-form/#post-16450414)
 * Status: resolved