Title: Error message payment
Last modified: May 21, 2024

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# Error message payment

 *  Resolved [topicdesbackpackers](https://wordpress.org/support/users/topicdesbackpackers/)
 * (@topicdesbackpackers)
 * [2 years ago](https://wordpress.org/support/topic/error-message-payment/)
 * Hello,
 * The test payments on my site work fine, but they no longer work when I put the
   payments into production. When I click on “order”, then I get this error message:“
   An error has occurred while processing your order. Please check your payment 
   method for possible transactions and check your order history before trying again.”
 * When I go to the Stripe dashboard, the transaction status is noted as “incomplete”
   with this message: “Customer needs to perform an additional authentication step.”
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/)
 * (@afzalpansuvi)
 * [2 years ago](https://wordpress.org/support/topic/error-message-payment/#post-17773007)
 * Hi [@topicdesbackpackers](https://wordpress.org/support/users/topicdesbackpackers/),
 * Thank you for reaching out to us. The error message you’re seeing, “Customer 
   needs to perform an additional authentication step,” is typically related to 
   the **Strong Customer Authentication (SCA)** regulations in Europe, which require
   two-factor authentication for many online payments. If the test payments were
   successful and the issue only arises in production, it might be due to the SCA
   requirements not being properly handled in the live environment. Here are a few
   steps we can take to troubleshoot this issue:
    1. **Check the Stripe settings** in WooCommerce to ensure that SCA is enabled and
       properly configured. You can find more information on setting up Stripe for 
       WooCommerce [here](https://woocommerce.com/document/stripe/).
    2. **Review the Stripe logs** in your WooCommerce dashboard to see if there are
       any additional details about the failed transactions. This can give us more 
       insight into what might be going wrong.
    3. **Ensure your Stripe account is set up** for live payments and that all the 
       necessary information is filled out, including the business details and bank
       information.
    4. **Update your plugins and themes** to the latest versions, as outdated software
       can sometimes cause unexpected issues.
 * Please give it a try and let us know how it goes.
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-message-payment/#post-17798747)
 * Hi there 👋 We haven’t heard back from you in a while, so I’m going to mark this
   as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error message payment’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [message error](https://wordpress.org/support/topic-tag/message-error/)
 * [payment](https://wordpress.org/support/topic-tag/payment/)

 * 2 replies
 * 3 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/error-message-payment/#post-17798747)
 * Status: resolved