Title: Error message trying to update NextGEN Plugin Last modified: October 29, 2018 --- # Error message trying to update NextGEN Plugin * [musafa360](https://wordpress.org/support/users/musafa360/) * (@musafa360) * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-trying-to-update-nextgen-plugin/) * I have been happily Updating Plugins as and when notified and have been notified to update NextGEN Gallery from version 3.0.13 to version 3.0.16, but I am getting the message “Update Failed: 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.” I have always been able to update NextGEN Gallery in the past on this site and have successfully updated to NextGEN Gallery version 3.0.16 on another wen site that I use WordPress to edit, so I am now confused. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-message-trying-to-update-nextgen-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [cleancoded](https://wordpress.org/support/users/cleancoded/) * (@cleancoded) * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-trying-to-update-nextgen-plugin/#post-10827250) * This error is related to a hosting issue, such as your server running out of resources when trying to make this update. It happens, and it’s possible it’s not even related to your site. * I recommend updating the plugin manually. To do this: * Deactivate the nextgen-gallery plugin on your site. * Download the latest version of the plugin (3.0.16) here, by clicking the blue“ Download” button: * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/) * Unzip the file that downloads. * Access the site via FTP, and navigate to root > wp-content > plugins * Find the “nextgen-gallery” folder. Rename it to something like “nextgen-gallery- old” and download that file to your computer. This will allow you to revert to the old version, in case there’s an issue with your site running the latest version. * After you download the -old version, delete it from your website. Then, upload the new version you downloaded from WordPress.org. From the backend area, visit the Plugins page and click to Activate the new version of the plugin. Then, visit the site to confirm all the functionality is working as expected. * Here’s a nice step-by-step guide for manually updating a WordPress plugin: * [https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/](https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/) * Thread Starter [musafa360](https://wordpress.org/support/users/musafa360/) * (@musafa360) * [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-trying-to-update-nextgen-plugin/#post-10837736) * Thank you cleancoded, all is now working as it should again. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Error message trying to update NextGEN Plugin’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 2 replies * 2 participants * Last reply from: [musafa360](https://wordpress.org/support/users/musafa360/) * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/error-message-trying-to-update-nextgen-plugin/#post-10837736) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics